topic Re: Plan Expired in Get Support

Plan Expired

Spicy — Thu, 06 Jan 2022 08:24:37 GMT

A couple of days ago I ran out of data so I purchased 1GB more.

It still didn't work and today when I log in it says Plan Expired with no way to fix it. I can see the extra $15 listed, and my plan renews tomorrow. How can I fix the expiry? What causes the plan to expire especially since I bought the extra GB.

Re: Plan Expired

t_p — Sun, 19 Sep 2021 01:31:48 GMT

@Spicy wrote:
A couple of days ago I ran out of data so I purchased 1GB more.
It still didn't work and today when I log in it says Plan Expired with no way to fix it. I can see the extra $15 listed, and my plan renews tomorrow. How can I fix the expiry? What causes the plan to expire especially since I bought the extra GB.

Running out of data has nothing to do with your plan expiring.

Plans expire when you don't make payment on the due date.

Edit: I stand corrected.Plans show "Expired" when they are in the process of renewing. I was thinking "Suspended". Sorry for the mix-up.

If you have made a payment or have enough Available Funds, the plan will renew normally and the account will become "Active" again.

Re: Plan Expired

esjliv — Sun, 19 Sep 2021 01:25:10 GMT

@Spicy wrote:
A couple of days ago I ran out of data so I purchased 1GB more.
It still didn't work and today when I log in it says Plan Expired with no way to fix it. I can see the extra $15 listed, and my plan renews tomorrow. How can I fix the expiry? What causes the plan to expire especially since I bought the extra GB.

@Spicy

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

And, also ensure all rewards were or will be provided to you.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

As for your 1GB addon, do you see it listed in your overview under your Self Serve?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Was data working before you added the addon?

Check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Plan Expired

NDesai — Sun, 19 Sep 2021 01:35:31 GMT

@Spicy Your 1 GB did not work likely because you did not complete the purchase. Buying an add-on requires to re-purchase add-on because the first time you buy, system just adds the funds in your account. I would say leave that $15 in your account and it will be used to renew your plan.
If services are currently working and you are on AutoPay, ignore that error and it will disappear tomorrow when your plan successfully renews.

Re: Plan Expired

softech — Sun, 19 Sep 2021 01:40:00 GMT

@Spicy Couple more hours before renewal, I suggest you do nothing for now.

When you bought the $15 add-on, you have in fact just loaded the fund and did not purchase the add on (Purchase add-on is a 2 steps process and many people missed the 2nd step). Since the fund was not used, it is sitting there as Available Fund and will be used for next renewal, in your case tomorrow.

Although it said Plan Expired, but you should still have calling. It's PM weird way of renewing. After around 6PM EST on the night before renewal, it will change the status to Plan Expired. You should have full service including Data after the plan is renewed (assuming you have Autopay setup)

Re: Plan Expired

Anonymous — Sun, 19 Sep 2021 16:22:17 GMT

@Spicy

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

and review your account, if you found at Available Funds: $ ?

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.