topic Re: Plan re-activation in Get Support

Plan re-activation

pubzal — Thu, 06 Jan 2022 08:24:21 GMT

My account was suspended at midnight last night - I made a payment today ~9pm - it still shows as "Plan Expired" It show the payment was processed today, and that my next payment is not due until Oct 17. What do I have to do to get it active again? Thanks!

Re: Plan re-activation

SURYA547021 — Sat, 18 Sep 2021 02:05:59 GMT

No, you just need to buy the plan.

Re: Plan re-activation

softech — Sat, 18 Sep 2021 02:21:00 GMT

@pubzal At My Account , Payment Tab- do a One Time payment,

(update: seeing you that you already have the plan amount there already)

Select Other and manually enter ~~the Plan amount +$1 extra and see if it goes through~~ just $1 to see if it goes through

Once the payment gone through succesfully, check if "Reactivate Current Plan button" is there, click on it

Logoff My Account and Reboot your phone and you should be good

Re: Plan re-activation

t_p — Sat, 18 Sep 2021 02:21:30 GMT

@pubzal
Have you rebooted the phone? Call 611 to see what it says.

Edit: If the message tells you the account is active, all's good.
Your self-serve account should eventually refresh to reflect the true standing.

Re: Plan re-activation

Anonymous — Sat, 18 Sep 2021 02:15:32 GMT

@pubzal : Fantastic!! with the pics. If you have services great. You could contact the CSA's to straighten out the appearances of the account.

If services are not working then use the Lost/stolen function under Plans & Add-ons to Suspend your account. Log out and back in and Resume. Reboot the phone. Your services should work.

It might still show as confused so again contact the CSA's to straighten out the appearances.

If you use the Lost/stolen function then you will need to ask them to apply any rewards (autopay anyway) at your _next_ renewal. It's a bit of a bug in the system.

Re: Plan re-activation

gpixel — Sat, 18 Sep 2021 02:17:16 GMT

Re: Plan re-activation

pubzal — Sat, 18 Sep 2021 02:59:31 GMT

It fixed itself.

Re: Plan re-activation

pubzal — Sat, 18 Sep 2021 03:00:56 GMT

When someone makes a payment online to restore their account, Public should show a message saying it will take x minutes for your plan to re-activate instead of no change.

Re: Plan re-activation

softech — Sat, 18 Sep 2021 03:51:22 GMT

@pubzal I agree , the reactivate plan part definitely not the smoothest .. Glad you are back on 🙂

Re: Plan re-activation

t_p — Sat, 18 Sep 2021 10:46:32 GMT

@pubzal

As I said in my post, the quickest way to check the status is calling 611 after making your payment if you see no change in your account.

The website is notoriously buggy and if you make a habit of using Incognito mode of your browser to log in in the future, it may help from the get go.

Re: Plan re-activation

gpixel — Mon, 20 Sep 2021 05:26:46 GMT

@pubzal

you can just avoid this scenario and keep funds in your account for the system to withdraw from. this is how I manage my account and I never have issues... you will still qualify for the $2