topic Re: long distance in Get Support

long distance

telecom — Thu, 06 Jan 2022 08:24:19 GMT

hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou

Re: long distance

Anonymous — Fri, 17 Sep 2021 23:56:37 GMT

@telecom

at public mobile Prepaid Service No fees extra charges,

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

and Reboot your phone. to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Good luck and enjoy the service

Re: long distance

hTideGnow — Fri, 17 Sep 2021 23:54:50 GMT

@telecom Your plan is not $15 plan, right?

try to put a 1 in front of the 10 digits number and see if the call goes through

If not, try to reboot the phone and see if it works.

Re: long distance

t_p — Sat, 18 Sep 2021 01:24:32 GMT

@telecom wrote:
hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou

Just disregard the warning message.

Re: long distance

pkaraa — Sat, 18 Sep 2021 01:49:06 GMT

Try taking out SIM after turning off the phone and re-seat the SIM and turn the phone on.

Re: long distance

esjliv — Sat, 18 Sep 2021 11:45:35 GMT

@telecom wrote:
hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou

@telecom

If the call still completes, you can ignore that message.

If the call does not go through and a reboot does not help, try toggling to airplane mode for a minute, then back to regular mode.

Perform a reset of your network settings on your device.

It may be somewhere here:

From a Home screen, swipe up or down from the center of the display to access the apps screen. ...
Navigate: Settings > General management. ...
Tap Reset network settings.
Review the info then tap Reset settings. ...
To confirm, review the info then tap Reset.