https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk/m-p/722028#M494709 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/205312">@Kidkid</a>&nbsp;wrote:<BR /><P>What is the puk. I have no service on my phone and it’s saying locked sim</P><HR /></BLOCKQUOTE><P>Can you provide the exact wording of the message?&nbsp; Is this a phone that you were previously using at Public Mobile?</P><P>&nbsp;</P><P>If the phone is asking for a "SIM Network Unlock PUK", this means that the device is locked to another carrier.&nbsp;</P><P>&nbsp;</P><P>If you've entered the SIM card's PIN a few times incorrectly, you need the SIM's PUK. that can only be provided by Public Mobile.&nbsp; Open a ticket by going to:&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P> Sat, 04 Sep 2021 22:34:45 GMT computergeek541 2021-09-04T22:34:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk/m-p/722026#M494708 <P>What is the puk. I have no service on my phone and it’s saying locked sim</P> Thu, 06 Jan 2022 08:24:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk/m-p/722026#M494708 Kidkid 2022-01-06T08:24:16Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk/m-p/722028#M494709 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/205312">@Kidkid</a>&nbsp;wrote:<BR /><P>What is the puk. I have no service on my phone and it’s saying locked sim</P><HR /></BLOCKQUOTE><P>Can you provide the exact wording of the message?&nbsp; Is this a phone that you were previously using at Public Mobile?</P><P>&nbsp;</P><P>If the phone is asking for a "SIM Network Unlock PUK", this means that the device is locked to another carrier.&nbsp;</P><P>&nbsp;</P><P>If you've entered the SIM card's PIN a few times incorrectly, you need the SIM's PUK. that can only be provided by Public Mobile.&nbsp; Open a ticket by going to:&nbsp;<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P> Sat, 04 Sep 2021 22:34:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-puk/m-p/722028#M494709 computergeek541 2021-09-04T22:34:45Z