topic Re: 2FA SMS from Bank in France not arriving in Get Support

2FA SMS from Bank in France not arriving

AlliK — Thu, 06 Jan 2022 08:24:15 GMT

Hello, I am not receiving 2FA SMS texts from my French bank account. I could receive a Forgotten password SMS from the bank (sent from area code 249), but not the 2FA texts.

After contacting the bank, they told me to discuss with my Phone Operator. They said I may not be receiving international texts, or short number 2FA texts.

I checked Add-Ons to see if I needed to purchase an international text package to receive these texts, but there are only US packages.

Could an agent please check for me? Thank you.

Re: 2FA SMS from Bank in France not arriving

Anonymous — Fri, 17 Sep 2021 20:31:18 GMT

@AlliK

all plan is include Unlimited International Text and Picture Messaging Free,

what device you have,

Re: 2FA SMS from Bank in France not arriving

softech — Fri, 17 Sep 2021 20:31:48 GMT

@AlliK did you just join PM and did you just port your number into PM?

If you have been on PM for you time, was the 2FA ever work and just stopped working?

Re: 2FA SMS from Bank in France not arriving

AlliK — Fri, 17 Sep 2021 20:33:26 GMT

Pixel 3a.

Re: 2FA SMS from Bank in France not arriving

Anonymous — Fri, 17 Sep 2021 20:42:00 GMT

@AlliK

go to your Messages app settings and cleared cache and data,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.to refreshing your network...

Re: 2FA SMS from Bank in France not arriving

AlliK — Fri, 17 Sep 2021 20:36:40 GMT

I joined PM in October 2020, but this is the first time I'm trying to receive the 2FA SMS on my Canadian number. The bank told me it should appear from a short number or a French country code number. I do receive short number texts from Shoppers Drug Mart, for example, though.

Re: 2FA SMS from Bank in France not arriving

softech — Fri, 17 Sep 2021 20:44:05 GMT

@AlliK

International 2FA is a system generated text. It might not be able to send across countries . This is different from SMS/MMS sent by people. i.e, You should have no problem receiving text sent by a friend on his/her phone, but system generated text might not be able to reach you due to various technical reasons

And in this case, it is likely an issue on the sender side (the system does not setup to send to overseas). I understand you have contact the support of your French Bank, but I think you should escalate the issue and have their IT team to confirm if it really able to send to a Canadian number

You best bet is to use another way of 2FA, email (not the most secure way) or Authenticator (Best way if it is an option)

Re: 2FA SMS from Bank in France not arriving

t_p — Fri, 17 Sep 2021 20:40:03 GMT

@AlliK

Can you try setting your preferred network to 3G to see if it works?

Re: 2FA SMS from Bank in France not arriving

AlliK — Fri, 17 Sep 2021 20:46:48 GMT

Thank you so much! Setting it to 3G solved the issue 🙂

Re: 2FA SMS from Bank in France not arriving

t_p — Fri, 17 Sep 2021 21:01:29 GMT

@AlliK wrote:
Thank you so much! Setting it to 3G solved the issue 🙂

Glad it did.

Sometimes old school beats new school!

Re: 2FA SMS from Bank in France not arriving

Anonymous — Fri, 17 Sep 2021 21:02:23 GMT

WTH!!?? How? 🙂 @AlliK : I wonder if you were to change it back to the original setting (assuming LTE etc.) and see if it works.

Re: 2FA SMS from Bank in France not arriving

Quigley — Fri, 17 Sep 2021 21:08:58 GMT

@Anonymous The New kid @t_p on the block solves another one! Way to go!

Re: 2FA SMS from Bank in France not arriving

Anonymous — Fri, 17 Sep 2021 21:15:40 GMT

@Quigley : Oh I'm not taking anything away from t_p for the solution...great stuff...I wonder if even airplane mode might have had the same effect. So I wonder about changing it back.

Re: 2FA SMS from Bank in France not arriving

Quigley — Fri, 17 Sep 2021 21:26:03 GMT

@Anonymous I understood what you meant. I'm curious 🦝 too. I guess we both learned something new today. I know I did, thanks to @t_p .

Re: 2FA SMS from Bank in France not arriving

t_p — Fri, 17 Sep 2021 21:36:26 GMT

@Quigley

Words are nice. But tips are also welcome! 😁

Re: 2FA SMS from Bank in France not arriving

pkaraa — Sat, 18 Sep 2021 01:24:07 GMT

make sure data is on.

Setting the network to 3G will do the trick.