topic Re: New port request needed in Get Support

New port request needed

Shells — Thu, 06 Jan 2022 08:24:11 GMT

Hi I transferred from virgin mobile, they sent me a text to transfer however I lost my SIM card. I called virgin and they said my request to transferred expired and I need a new port request sent to them and I can get a manual transfer.

Re: New port request needed

esjliv — Sat, 04 Sep 2021 22:03:20 GMT

@Shells wrote:
Hi I transferred from virgin mobile, they sent me a text to transfer however I lost my SIM card. I called virgin and they said my request to transferred expired and I need a new port request sent to them and I can get a manual transfer.
Hi @Shells

I will private message you the porting number.

Also you can submit a ticket to CSA for help, this is SMS specific:
Link to contact Customer Support Agents (CSA) for porting to Public Mobile

So if you cannot receive the SMS text, either of these 2 ways may be better:

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)

Re: New port request needed

BKNS27 — Sun, 05 Sep 2021 00:41:21 GMT

@Shells

Since you threw away your Virgin SIM away. It looks like you will have to pick a new number rather than porting.

You need the Virgin SIM to confirm a SMS text from them that you are porting over to PM.

But contact the PM CSAgent by creating a ticket on the SIMon chat button.

Re: New port request needed

Shells — Sun, 05 Sep 2021 00:42:45 GMT

I got it all worked out. Had it all done manually on the phone

Re: New port request needed

hTideGnow — Sun, 05 Sep 2021 03:51:39 GMT

@Shells Was it done with Virgin allows you to port without the SMS validation?