topic Re: Network issues. in Get Support

Network issues.

mgranomort — Thu, 06 Jan 2022 08:24:10 GMT

Madam, Sir

I have not been able to receive nor to make calls, in the past few hours.Is there a network issue maybe please?I am at work, and I need my phone as it essential going my tasks all day.

Thank you for your reply.

Marie

Re: Network issues.

hTideGnow — Fri, 17 Sep 2021 18:23:43 GMT

@mgranomort wrote:
Madam, Sir
I have not been able to receive nor to make calls, in the past few hours.Is there a network issue maybe please?I am at work, and I need my phone as it essential going my tasks all day.
Thank you for your reply.
Marie

No incoming or outgoing. did you try to logon to My Account and confirm your account status? any chance account is suspended due to non-payment? maybe Autopay failed?

If account shows active, try putting your SIM into another phone and see if it works. This will confirm if it is a device issue

Re: Network issues.

computergeek541 — Fri, 17 Sep 2021 21:53:02 GMT

@mgranomort wrote:
I have not been able to receive nor to make calls, in the past few hours.Is there a network issue maybe please?I am at work, and I need my phone as it essential going my tasks all day.

The first troubeshooting step is to restart your phone. Also, try your SIM card in another phone if that's possible.

Re: Network issues.

Anonymous — Fri, 17 Sep 2021 18:28:59 GMT

@mgranomort

go sign in to Self-Serve, to review your account status?

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Network issues.

mgranomort — Fri, 17 Sep 2021 18:36:51 GMT

Dear Sir,

Thank you for your prompt reply.

I tried that option with 2 other phones, and it is still the same issue.

Regards,

Marie

Re: Network issues.

mgranomort — Fri, 17 Sep 2021 18:37:55 GMT

Dear Sir,

My account is in good standing.

Marie

Re: Network issues.

hTideGnow — Fri, 17 Sep 2021 18:37:57 GMT

@mgranomort did you logon to My Account and confirm your account status? Or dial *611

Re: Network issues.

mgranomort — Fri, 17 Sep 2021 18:40:01 GMT

Dear Sir,

So, I tried 2 phones and my account is in good standing.

Tried cleaning the SIM card and waited several minutes , before moving it into other phones.

Rregards,

Marie

Re: Network issues.

mgranomort — Fri, 17 Sep 2021 18:41:42 GMT

Dear Sir,

I logged in into my account.I cannot dial 611, as I cannot make any calls .

Regards,

Marie.

Re: Network issues.

Anonymous — Fri, 17 Sep 2021 18:44:13 GMT

@mgranomort

can you go sign in to click here link for Self-Serve, to review your Account Status: is it Active.

Re: Network issues.

Anonymous — Fri, 17 Sep 2021 18:47:51 GMT

@mgranomort: Did you actually _try_ 611?

Re: Network issues.

mgranomort — Fri, 17 Sep 2021 18:49:52 GMT

Dear Madam, Sir,

Indeed , my account is active and a payment is due tomorrow.

Should I di anything extra maybe, please?

Thanks.

Marie

Re: Network issues.

t_p — Fri, 17 Sep 2021 18:50:12 GMT

@mgranomort

Can you put your phone on 3G network, reboot and try again?

Re: Network issues.

mgranomort — Fri, 17 Sep 2021 18:50:46 GMT

Dear Madam, Sir,

I cannot make, nor receive any calls.

Regards,

Marie

Re: Network issues.

t_p — Fri, 17 Sep 2021 18:54:55 GMT

@mgranomort

To Set network to 3G:
In your Call Settings if you have that option.
Or dial *#*#4636#*#* on your phone
select Phone Information then Set preferred network type to WCDMA

In the odd chance there is a SIM provisioning issue, you'll need Customer Service help:

Private Messages - Community (publicmobile.ca)

Re: Network issues.

Anonymous — Fri, 17 Sep 2021 18:57:20 GMT

@mgranomort

no need any extra payment if is it active,

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and if still not fix it you Have To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Network issues.

mgranomort — Fri, 17 Sep 2021 19:09:38 GMT

Dear Madam,Sir,

Thank you for your support.Everything is working now!

It is much appreciated and I shall be back to work.

Regards,

Marie