topic Re: New Public Mobile User in Get Support

New Public Mobile User

CindySiblock — Tue, 04 Jan 2022 18:59:14 GMT

I have received a Sim card from Public Mobile.... I am presently with Rogers who tell me that someone from Public Mobile must call them so I can keep the same phone #....

With no contact ability ( ie, there is no phone assistance # at Public Mobile ) how am I supposed to get this done ? I am ready to insert the PM Sim Card and activate but need this contact info so I can complete the switch...

Please help

Thx

Cindy

Re: New Public Mobile User

imm1304 — Fri, 04 Sep 2015 16:30:49 GMT

Hi, welcome to Public mobile!

When you register your new sim-card and create a new account, you will get the option to port your existing phone number. Enter your phone number and Rogers account number and your old number will be ported very soon. It didn't take long at all (less than half hour) for the porting request to be processed for me.

Re: New Public Mobile User

NDesai — Fri, 04 Sep 2015 19:33:41 GMT

PM still being in BEAT phase, there arent step by step info available on how to do things. But if you browse through this community, you will find your answer.

Re: New Public Mobile User

makkahn28 — Fri, 04 Sep 2015 19:36:30 GMT

Hi. @CindySiblock, if you click the activate your sim icon on the main Public Mobile page, NOT community page, that's where you begin the step of activating your Public Mobile account

Re: New Public Mobile User

Luddite — Fri, 04 Sep 2015 19:47:01 GMT

@CindySiblock I suggest you initially activate your SIM card and choose a new phone number. That will ensure you get the PM account up and running before moving your Rogers number. Once you are happy everything is going well you can log into your PM self serve account and request the port in from Rogers.

Do not cancel your Rogers account before the port in has completed, otherwise you will lose your phone number.

Also, be aware that a landline will take several DAYS to transfer, a cell phone a few hours.

Re: New Public Mobile User

CindySiblock — Fri, 04 Sep 2015 22:02:06 GMT

Acivated Sim card at 1:30pm today ..... Rogers phone

Everything worked well - original phone # retained .... I ported it

When I turn phone on Rogers music and logo comes on THEN all I get is the message " Insert Sim "

Well if everything is ok and PM Sim card is activated why can't I use my phone ?

Re: New Public Mobile User

makkahn28 — Fri, 04 Sep 2015 22:06:22 GMT

WELL, IS YOUR PHONE COMPATIBLE? Which carrier was phone locked to before?

Re: New Public Mobile User

Luddite — Fri, 04 Sep 2015 22:12:09 GMT

Not sure what you mean by "Everything worked well - original phone # retained .... I ported it" except that you have activated a PM SIM, chosen a plan, paid for it, then picked "port in my number" (instead of choosing a new number). At that point, you would normally be able to place calls but not receive them until the port completes (sometimes several hours).

I suggest that you put the Rogers SIM back and see what service you have. If service is gone and PM still not connecting, I wonder if your phone is still locked to Rogers. Do you know if your phone is unlocked?

Re: New Public Mobile User

makkahn28 — Fri, 04 Sep 2015 22:37:07 GMT

REMEMBER, @CindySiblock, PM's HSPA+4G Network has NO 2G GSM Fallback

3G bare Minimum requirement for Talk+Text+Data

Re: New Public Mobile User

vrance — Fri, 04 Sep 2015 22:42:19 GMT

Hi I just ported from Rogers to Public Mobility. In the SIM Card registration page, you can choose a new number or transfer from existing number. Type in your existing Rogers Number, and click verify/validate on the button next to the phone number, type in the Rogers account number or PIN, and you are good to go. The account is transferred right away during the setup, and Rogers stopped the service after you have completed the whole account setup. Please ensure that you have the correct APN setting if you need data. The default APN for iphone is not correct, and you need to pick up the correct APN for Android, which is sp.mb.com.

Regards.

Vrance Lam

Re: New Public Mobile User

makkahn28 — Fri, 04 Sep 2015 22:44:54 GMT

Here's another set, MUCH MORE detailed:

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

ALSO, Here's the Tethering APN Settings As Well:

APN Tethering Settings:

Name: Tethered Mobile Internet

APN: isp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: Not set

MMS proxy: Not set

MMS port: Not set

MCC: 302

MNC: 220

Authentication type: Not set

APN type: dun

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Welcome to Public Mobile

Enjoy

Re: New Public Mobile User

CindySiblock — Fri, 04 Sep 2015 22:50:46 GMT

Yes, I checked if the phone is compatible and it is...

Went through the whole set up process and on profile is the old Rogers phone #, payment options

this is what I mean by everything was OK... that is I followed all steps and was "successful "

Put Rogers Sim card in and get same message as with PM Sim Card .... ie. " Insert Sim

with SOS below the Inser Sim on screen ?

Re: New Public Mobile User

vrance — Fri, 04 Sep 2015 23:22:47 GMT

Most likely your phone is locked to Rogers. Please try another phone. Since you have ported the servie to Public Mobile, there is no more service in Rogers, and your original Rogers SIM does not work. The compatibility function in Public Mobile does not check if the phone is unlocked or not.

Re: New Public Mobile User

makkahn28 — Fri, 04 Sep 2015 23:26:14 GMT

If you unlock your phone, Maybe it will work

BUT, Remember:

PM's Telus HSPA+4G Network has NO GSM 2G Fallback

Re: New Public Mobile User

CindySiblock — Sat, 05 Sep 2015 01:50:41 GMT

Rogers card works.... activated PM card : message says " wrong card " ?

Re: New Public Mobile User

makkahn28 — Sat, 05 Sep 2015 02:00:58 GMT

Either your Sim is Defect, your phone's Sub-Model frequency NOT compatible with the HSPA+4G Network, or Connection issue

Re: New Public Mobile User

CindySiblock — Sat, 05 Sep 2015 02:05:28 GMT

OK thank you for your ur comments.... however, what do I need to do to get this issue fixed.

Re: New Public Mobile User

CindySiblock — Sat, 05 Sep 2015 21:11:34 GMT

I just got off the phone with Rogers ... they unlocked my phone (which was 1 of the problems in switching to Public Mobile))

The other problem is : when I activated my SIM card, I was unaware that I ha to input a SIM unlock code ? ( Didn't even know what that was )

Rogers gave me the SIM unlock code.

... now I need to input .... I don;t know how ?

I have the PM SIM card inserted and on the phone screen it says Wrong Card ... ?

Thank you everyone for your commentary on this issue.... I am making progress but still not able to use the phone ..... FYI for what it's worth, the phone will only be used as a phone .... no text etc.

Thx

Cindy

Re: New Public Mobile User

makkahn28 — Sat, 05 Sep 2015 21:19:45 GMT

Here's what you do:

PAY CLOSE ATTENTION:

Insert PM Tr-Sim in Phone

Re: New Public Mobile User

makkahn28 — Sat, 05 Sep 2015 21:20:43 GMT

BTW, what handset you have? depending on model, different approach