topic Re: phone plan not working in Get Support

phone plan not working

miithusha — Thu, 06 Jan 2022 08:23:54 GMT

Hey, I had just gotten a new phone plan, the 100 minutes call with the incoming calls, but every time I or someone else tries to call, the it says 5ut one and the call cannot be made. please help.

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 21:54:02 GMT

@miithusha

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link

or Here link

for android visit Here link ,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: phone plan not working

will13am — Thu, 16 Sep 2021 21:55:27 GMT

@miithusha , this is a new activation? Are you able to confirm through the self serve portal that the account is active and the usage is loaded into the account per the plan you selected?

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 21:55:48 GMT

@miithusha

try this

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

Re: phone plan not working

t_p — Thu, 16 Sep 2021 22:09:37 GMT

@miithusha wrote:
Hey, I had just gotten a new phone plan, the 100 minutes call with the incoming calls, but every time I or someone else tries to call, the it says 5ut one and the call cannot be made. please help.

Can you try the SIM in another phone?

If no spare phone, try to reseat the card (remove, wait 30', reinstall and reboot)

If it's a provisioning issue, you'll need Customer Service intervention.

Re: phone plan not working

will13am — Thu, 16 Sep 2021 23:13:11 GMT

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 21:59:13 GMT

@miithusha

maybe you don't have any minutes left from you plan check out it...

sign in to Self-Serve, to review your account,

if you want to buy Add-on for 500 Canada Wide Long Distance Minutes for $5,

How To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 22:10:12 GMT

@miithusha : Nor would it be a minutes issue. It's 100 minutes outgoing. You would get a nice recording saying you can't do the call. It's unlimited incoming. If you don't answer it would go to voicemail.

Edit: Do other features work? Texts in/out? Internet browsing? Did you transfer a number from a previous provider?

Re: phone plan not working

miithusha — Thu, 16 Sep 2021 22:19:15 GMT

Heyy, so I do know that the calls I'd be able to receive is unlimited, and no I did not do any number transfers. Its a brand new phone number and plan. I'm easily able to make calls just not receive them.

Re: phone plan not working

miithusha — Thu, 16 Sep 2021 22:20:22 GMT

Yes, I logged on to the account and everything. I'm able to make calls just not receive any.

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 22:28:30 GMT

@miithusha wrote:
Yes, I logged on to the account and everything. I'm able to make calls just not receive any.

@miithusha

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link ,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 22:38:03 GMT

@miithusha : Would you be willing to share the first 6 digits of the number? I would understand if not because it would identify the city that you chose but it's possible that it's a new area code or prefix.

Can any other kinds of phones call it? Landline, voip, other provider, this provider? Heck...what happens when _you_ call it from your phone? It should get to your voicemail.

Re: phone plan not working

miithusha — Thu, 16 Sep 2021 22:39:47 GMT

the first three digits us 647 which is a load of people use. I can call people perfectly fine it's just when people try to call me it doesn't work.

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 22:43:45 GMT

@miithusha wrote:
the first three digits us 647 which is a load of people use. I can call people perfectly fine it's just when people try to call me it doesn't work.

@miithusha

if you have a new number I would say to change your number will be the best option,

How Changing Your Number

You can change your phone number up to 4 times every 30 days after you’ve activated. To change your number after activation, go to your Self Serve Account here link and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number

Re: phone plan not working

Anonymous — Thu, 16 Sep 2021 22:54:52 GMT

@miithusha : Understood. I also had a couple other questions and ideas in my recent post. How long ago did you activate?

Re: phone plan not working

hTideGnow — Tue, 20 Sep 2022 23:29:53 GMT

I think try a Change Number request would be the quickest way to resolve the issue.

However, if you like this number so much, maybe you can open a ticket with PM and have them look into it. But, there is still change they will come back and ask you for a phone number change