topic Porting Failure in Get Support

Porting Failure

justin_foster — Thu, 06 Jan 2022 08:23:24 GMT

We ported my son's number over from Rogers. It worked successfully for a while. Rogers was notified and the account was removed, my son then had his number for a short while. All of a sudden he was given a new random number. Now we have no idea how to get his old number back and the online tools for 'change number' just say error.

Also can't seem to find any tech support number to help with this issue. Does Public Mobile not have phone support?

Re: Porting Failure

JK8 — Fri, 03 Sep 2021 23:55:42 GMT

@justin_foster

Contact a CSA:

All support is online.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Re: Porting Failure

Anonymous — Fri, 03 Sep 2021 23:59:13 GMT

@justin_foster

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

i will provide a call number maybe the can help you,

Check your private message inbox (click on the envelope top right of your screen)

if are you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Porting Failure

BKNS27 — Sat, 04 Sep 2021 00:40:11 GMT

@justin_foster

Did you leave the old Rogers SIM in the phone and reply with YES that you are porting over to PM?

Anyway, contact the PM CSAgent to port your old Rogers number to your son’s account.