topic Re: Question regarding $25 plan? in Get Support

Re: Question regarding $25 plan?

VictoriaM09 — Thu, 06 Jan 2022 08:23:21 GMT

I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?

Re: Question regarding $25 plan?

JK8 — Fri, 03 Sep 2021 23:36:25 GMT

@VictoriaM09 wrote:
I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?

Is this a new number or did you port a number over?

If this is a new number try the following:

1. Restart your phone to see if it will work.

If not then:

2. Set preferred network to 3G and restart phone.

If not then:

3. Reset network settings and restart your phone.

Re: Question regarding $25 plan?

Anonymous — Fri, 03 Sep 2021 23:33:51 GMT

@VictoriaM09

yes is it unlimited minutes include incoming and outgoing calls,,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: Question regarding $25 plan?

BKNS27 — Sat, 04 Sep 2021 00:43:15 GMT

@VictoriaM09

Yes the $25 is unlimited incoming/outgoing calls.

You will need to reboot your phone so all calls will work.

Just power off the phone and wait a few minutes then power the phone back on.

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 01:44:37 GMT

Nothing has worked 😔

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 01:45:02 GMT

Didn’t work 😔

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 01:45:25 GMT

Thanks. But didn’t work 😔

Re: Question regarding $25 plan?

t_p — Sat, 04 Sep 2021 01:49:17 GMT

@VictoriaM09 wrote:
Thanks. But didn’t work 😔

Can you try the SIM card in another phone?

Re: Question regarding $25 plan?

softech — Sat, 04 Sep 2021 02:00:51 GMT

@VictoriaM09 someone asked before and I am not sure you answer the question yet

did you port number from your old provider? or did you just picked new number?

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 02:02:30 GMT

I picked a new number. We thought maybe it was a faulty number so I chose another one. Now it says the number is not in service. Hoping there’s just a delay? Now I’m being told the number isn’t in service.

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 02:04:00 GMT

Just charging another phone. If it works in that phone, does it mean the phone is the issue? If it still doesn’t, is it the SIM card??? So frustrated!!!

Re: Question regarding $25 plan?

softech — Sat, 04 Sep 2021 02:10:57 GMT

@VictoriaM09 wrote:
Just charging another phone. If it works in that phone, does it mean the phone is the issue? If it still doesn’t, is it the SIM card??? So frustrated!!!

Yes, you can use another phone to test. If it works, then your original phone has some issue. If it does not work still, then likely SIM provisioning on PM side is the issue.

you just changed a new number? It should work quick, probably within an hour.

Re: Question regarding $25 plan?

t_p — Sat, 04 Sep 2021 02:11:12 GMT

@VictoriaM09 wrote:
Just charging another phone. If it works in that phone, does it mean the phone is the issue? If it still doesn’t, is it the SIM card??? So frustrated!!!

Yes, please let us know.

Re: Question regarding $25 plan?

esjliv — Sat, 04 Sep 2021 02:12:07 GMT

@VictoriaM09 wrote:
I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?

Hello @VictoriaM09

IS this an iphone?

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 02:13:38 GMT

So true the SIM card in another problem. Still getting the message that the number is not in service. At least it’s different than the message I got prior to changing the number!

I’m going to try again in the morning.

thanks everyone!

Re: Question regarding $25 plan?

softech — Sat, 04 Sep 2021 02:15:31 GMT

@VictoriaM09 I guess it is time to open a ticket with PM ..

(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 02:15:35 GMT

I’m new to this, so not sure if a reply goes to the individual or if everyone on the string can see it?

SIM card on a different phone resulted in the same message, that the number is not in service. Here’s hoping it just takes time!

I’ll write again in the morning. Thanks everyone!

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 02:16:47 GMT

Thanks! I’ve been corresponding with an agent as well. Still no luck!!!

I appreciate the link. I’ll keep that handy!

Re: Question regarding $25 plan?

esjliv — Sat, 04 Sep 2021 02:17:58 GMT

@VictoriaM09 wrote:
So true the SIM card in another problem. Still getting the message that the number is not in service. At least it’s different than the message I got prior to changing the number!

I’m going to try again in the morning.

thanks everyone!

@VictoriaM09 ,

IF you are not committed to that phone number, you could try changing the phone number through your Self Serve account to see if that triggers your account to work.

You can change your number 4 times every 30 days, if you wanted to.

Are all the other services working?

Texting in/out
Data
Calling out?

Re: Question regarding $25 plan?

VictoriaM09 — Sat, 04 Sep 2021 02:28:13 GMT

Yes, this is an iPhone. Thanks for clarifying!

The old phone number was still listed as the number for receiving messages. It’s taking forever to verify the new number! Maybe because it still isn’t active? I’ll do the FaceTime step next.

Thank you!