topic Can't pay for my plan in Get Support

Can't pay for my plan

VanessaLeitao — Thu, 06 Jan 2022 08:23:13 GMT

I just purchased a SIM card, then I went to the pharmacy and purchased a payment card. To activate the card, I go to the payment section, select the voucher part, then go to selfserve.publicmobile.ca to make the payment, but here they ask for my 10-digit phone number, and I receive a text message containing my 6-digit card number.

My problem is that my number has not been activated because I have not paid yet. So, I am stuck and don't know what to do?

Re: Can't pay for my plan

Anonymous — Fri, 03 Sep 2021 22:29:57 GMT

@VanessaLeitao

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Here How To Activate Online visit Here link for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link

for new customers who activate online.only, To get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter Promo Code for 2GB Free, ( 2GBBONUS )

2. Enter Friend Referral Code (??????) to you will receive a one-time credit of $10..,

they will applied within 72hr,,,

*information about Refer A Friend Reward, How Does It Work visit Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

Good Luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Can't pay for my plan

Anonymous — Fri, 03 Sep 2021 22:29:54 GMT

@VanessaLeitao : Do you have an account? What payment section? During the activation process? Did the store activate it for you?

You need to click on the Activate button up top and go through the activation process. Or if you already have an account then you log in and use the Change SIM function.

Just not sure exactly where you are in the system.

Re: Can't pay for my plan

Anonymous — Fri, 03 Sep 2021 22:29:15 GMT

@VanessaLeitao

if are you stuck with Transferring your old Phone Number,or new number

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,

Re: Can't pay for my plan

darlicious — Fri, 03 Sep 2021 22:37:22 GMT

@VanessaLeitao

Pm sent you a text from 611 containing a 6 digit alphanumeric code? That would indicate that you have activated a SIM card in store with your phone number. Are you sure you didn't activate in store? Did you give the clerk your name , phone number and/or email address?

Edit: Put the sim card in your phone and reboot. What does your phone display?

Re: Can't pay for my plan

VanessaLeitao — Fri, 03 Sep 2021 22:54:19 GMT

I'm on this link https://selfserve.publicmobile.ca/ to make the payment because I don't have a credit card, and to my and to create an account on this link, it asks me for my public mobile phone, but I don't have the phone number yet because it's not activated again because I didn't make the payment. I'm in a loop

Re: Can't pay for my plan

computergeek541 — Sat, 04 Sep 2021 03:30:46 GMT

@VanessaLeitao wrote:
I just purchased a SIM card, then I went to the pharmacy and purchased a payment card. To activate the card, I go to the payment section, select the voucher part, then go to selfserve.publicmobile.ca to make the payment, but here they ask for my 10-digit phone number, and I receive a text message containing my 6-digit card number.

My problem is that my number has not been activated because I have not paid yet. So, I am stuck and don't know what to do?

You can't use self serve until you first activate a Public Mobile account. The voucher code needs to be entered during the activation process (not on the self serve page).

Re: Can't pay for my plan

Anonymous — Fri, 03 Sep 2021 23:00:01 GMT

@VanessaLeitao : If you have nothing going on here yet then you need https://activate.publicmobile.ca/

Re: Can't pay for my plan

VanessaLeitao — Fri, 03 Sep 2021 23:00:01 GMT

You're right the code came on the receipt and I thought it should be on the card itself.

Re: Can't pay for my plan

Anonymous — Sat, 04 Sep 2021 19:08:25 GMT

@VanessaLeitao

you can pay with voucher...i do test it now is working

do you have a voucher code ?

Re: Can't pay for my plan

Anonymous — Fri, 03 Sep 2021 23:25:13 GMT

Reported. Still in image library.