topic Re: New SIM activation issue, new number is already in use by someone in Get Support

New SIM activation issue, new number is already in use by someone

raafidkhan — Thu, 06 Jan 2022 08:22:58 GMT

I just activated my SIM with a new number, I can call from my phone but when someone call on my number it connects to someone else who said she has this number for long.

Re: New SIM activation issue, new number is already in use by someone

LeePublic — Fri, 03 Sep 2021 17:05:49 GMT

Maybe try contacting a CSA?

Re: New SIM activation issue, new number is already in use by someone

Anonymous — Fri, 03 Sep 2021 17:18:13 GMT

@raafidkhan : Since it's a new to you number, just use the Change Number function and change your number to something else.

Re: New SIM activation issue, new number is already in use by someone

Triguy — Fri, 03 Sep 2021 17:19:58 GMT

You could change your phone number.

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number

Re: New SIM activation issue, new number is already in use by someone

Anonymous — Fri, 03 Sep 2021 17:28:24 GMT

@raafidkhan

go sign in to Self-Serve, to review your account, and try to changed your number, and test it, Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....