topic Re: speaking with a PM agent in Get Support

Re: speaking with a PM agent

shortsugar — Thu, 06 Jan 2022 08:22:35 GMT

With PM everything is online and if you want to speak with a costumer representative, you have the option of Simon who can answer any needs you might need to know. However if he isn't able to help you with what you need then Simon will direct you with instruction on how to send a message to a agent through pm's community. You will have to create an account to send the message once you do an agent will reply withb24-48 hours.

Re: speaking with a PM agent

Anonymous — Mon, 13 Sep 2021 21:13:43 GMT

@shortsugar

no need create an account to send the message that your account is the same in community site,

sometime the Difficult SIMon understand your issue there another way you can Contact Customer Support Agent by CS_Agent , Explain your issue
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

but what the issue your facing is a lot of member they are too good to help you in community site, the are customer like me and you but they have a lot of information maybe you getting help, you know....

Re: speaking with a PM agent

esjliv — Mon, 13 Sep 2021 22:31:53 GMT

@shortsugar wrote:
With PM everything is online and if you want to speak with a costumer representative, you have the option of Simon who can answer any needs you might need to know. However if he isn't able to help you with what you need then Simon will direct you with instruction on how to send a message to a agent through pm's community. You will have to create an account to send the message once you do an agent will reply withb24-48 hours.

@shortsugar

Did you have an issue you would like to ask the Community?

Yes, customer support is all online, and only 2 methods to reach CSA:

1-via SIMbot

2-via private message

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: speaking with a PM agent

hTideGnow — Tue, 14 Sep 2021 02:02:30 GMT

@shortsugar a better option before you open a ticket with PM is to post your question here. Especially with device issue, or question with how to use PM, you will get an answer from the Community within an hour. Even account issue, of course, we won't be able to check your account , but we likely can provide you useful tips 🙂