topic Re: Plan in Get Support

Plan

Amandav123 — Thu, 06 Jan 2022 08:22:10 GMT

I was online and thought I updated my plan. But now when I log into my my Public mobile account and whe I check my plan it says " oops there is an error ". I have no idea if my plan has been updated

Re: Plan

hairbag1 — Mon, 13 Sep 2021 01:39:15 GMT

@Amandav123 wrote:
I was online and thought I updated my plan. But now when I log into my my Public mobile account and whe I check my plan it says " oops there is an error ". I have no idea if my plan has been updated

Try using a different web browser (Firefox works good).

Try clearing cache files and use incognito mode.

Re: Plan

esjliv — Mon, 13 Sep 2021 01:44:18 GMT

@Amandav123

PM Website is a finicky things, it is.

If @hairbag1 fixes are not working (but they should), try a totally different device.

OR, wait an hour, then try again.

Re: Plan

NDesai — Mon, 13 Sep 2021 01:47:07 GMT

@Amandav123 That happens quite often. I got used to using Incognito/Private browsing mode all the time. This mode is a cached free browsing and it loads everything fine most of the time.

Re: Plan

hTideGnow — Mon, 13 Sep 2021 01:59:57 GMT

@Amandav123 it's just a browser issue.

Try the methods above (another browser, Incognito, etc).

or try on another machine/phone.

Re: Plan

Anonymous — Mon, 13 Sep 2021 16:41:35 GMT

@Amandav123

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,