topic Re: Enough Funds, but Account Suspended in Get Support

Enough Funds, but Account Suspended

lynnzie — Thu, 06 Jan 2022 08:22:03 GMT

Tried to do an upgrade, and put enough funds in my bank to do so. Phone is now suspended, but can't 'top up' as it says I have enough funds. Tried to email CS_Agent yesterday, still no response. So frustrated. What do I do?

Re: Enough Funds, but Account Suspended

Anonymous — Sun, 12 Sep 2021 16:43:43 GMT

@lynnzie

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

note: the CSA, not use any email, only by private message you have to contact them,

and if still not fix it please you Have To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Enough Funds, but Account Suspended

Yummy — Sun, 12 Sep 2021 16:43:28 GMT

@lynnzie wrote:
Tried to do an upgrade, and put enough funds in my bank to do so. Phone is now

Did you add money to your PM account or your 'bank account'???

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)

Go to “Plan and Add-Ons” TAB

Select "Lost/Stolen Phone" TAB

Select "Suspend Service" BUTTON

Then, Select Resume/Reactivate Service

Reboot your phone.

If you made a manual payment, do you see reactivate button? If yes, click on it, then wait 2-3 minutes, reboot your phone. What is the account balance?

Try adding 1$ manually to the account balance.

Re: Enough Funds, but Account Suspended

softech — Sun, 12 Sep 2021 16:45:53 GMT

@lynnzie

Do you see the fund as Available Fund on My Account?

if so, Try this.

Go back to My Account-> Payment Tab. Go to One Time Payment and select Other

Enter $1 and pay.

(If you do not see the Plan Amount there as Available Fund, you might want to put in your Plan Amount +$1 instead)

If it is successful, check if you see any button "Reactivate Current Plan" and click on it.

then logoff My Account and reboo the phone and it should be good

Re: Enough Funds, but Account Suspended

mimmo — Sun, 12 Sep 2021 16:45:49 GMT

@lynnzie two ways to reactivate an account with enough funds is the dollar trick make a manual payment of 1$, or lost stolen trick. Under plans and add-ons toggle lost stolen feature for a minute.

I would not worry about incognito mode different browser etc. They won't really help in this situation.

Re: Enough Funds, but Account Suspended

lynnzie — Sun, 12 Sep 2021 16:48:52 GMT

Do you even read messages before you send them? Seriously. Boo.

Re: Enough Funds, but Account Suspended

lynnzie — Sun, 12 Sep 2021 16:50:20 GMT

Thanks to all that suggested the $1 trick. Didn't work. Just have $31 dollars in available funds now.

I'm confused as to why CS_Agent won't reply to me.

What now??

Oh, and that first message was meant for the first response. What a waste of time to read it through. Sorry.

Re: Enough Funds, but Account Suspended

Dunkman — Sun, 12 Sep 2021 17:16:57 GMT

@lynnzie

I'm confused as to why CS_Agent won't reply to me.

What now??

Sorry to hear about your troubles. Private messaging a CSA takes time. Wait times are usually a few hours, but in the last couple of weeks, longer than usual. One person reported four days response time earlier in the week, but somebody yesterday mentioned a response within 1-2 hours. Check your private message inbox (envelope icon upper right corner)

Did you try the lost/stolen phone trick as described earlier? That sometimes also reboots the activation process.

Re: Enough Funds, but Account Suspended

t_p — Sun, 12 Sep 2021 17:19:17 GMT

@lynnzie wrote:
Thanks to all that suggested the $1 trick. Didn't work. Just have $31 dollars in available funds now.

I'm confused as to why CS_Agent won't reply to me.

What now??

Oh, and that first message was meant for the first response. What a waste of time to read it through. Sorry.

Have you tried to log in again using incognito mode and retry the upgrade purchase?

Re: Enough Funds, but Account Suspended

Anonymous — Sun, 12 Sep 2021 17:23:53 GMT

@lynnzie : We're all fellow customers here trying to help. Some of us are ESL and so sometimes mis-interpret questions and comments. So they just throw everything at the answer. Others of us try to get to the bottom of what happened and suggest workarounds or indeed direct you to the CSA's.

You mentioned upgrading. Before you deposit enough funds..make the plan change first.

I think you might be stumbling on the Amount Due field. It seems a bit buggy. So yes..as mentioned, use the Other and put in an amount to get your Available Funds up to or more than your plan cost. The plan should restart automatically.

Re: Enough Funds, but Account Suspended

barndoor — Sun, 12 Sep 2021 17:28:59 GMT

@lynnzie wrote:
Tried to do an upgrade, and put enough funds in my bank to do so. Phone is now suspended, but can't 'top up' as it says I have enough funds. Tried to email CS_Agent yesterday, still no response. So frustrated. What do I do?

@lynnzie ...could you clarify if phone service is really suspended or your account just says its suspended ? Pm has a rather asinine setup, where like @Yummy says, your account will read expired or suspended and it won't really be .

Re: Enough Funds, but Account Suspended

lynnzie — Sun, 12 Sep 2021 17:36:09 GMT

It is suspended. No calls, no texts, no data.

The amount I put in should cover the new plan amount. That's where I'm stuck. I haven't tried the report lost/stolen option yet. I'm a bit concerned about trying that, but heck, how much more can get screwed up at this point? 🙂

Re: Enough Funds, but Account Suspended

t_p — Sun, 12 Sep 2021 17:51:29 GMT

@lynnzie wrote:
It is suspended. No calls, no texts, no data.

The amount I put in should cover the new plan amount. That's where I'm stuck. I haven't tried the report lost/stolen option yet. I'm a bit concerned about trying that, but heck, how much more can get screwed up at this point? 🙂

I don't know if you haven't seen or just ignored my previous post but I'll ask again anyway:

Have you actually tried to log in again using incognito mode and retry the upgrade purchase?

Re: Enough Funds, but Account Suspended

lynnzie — Sun, 12 Sep 2021 19:41:39 GMT

I'm not sure what you mean by retry the upgrade purchase. When I try to look at my current plan, by clicking the change plan link, that whole page is blank (as my account is suspended, so technically I don't have a plan right now). I can't upgrade anything. The only options that are open to me are to add more funds, but then when I do that, it tells me I have enough funds available. So, I'm stuck in a loop. Does that make sense?

Re: Enough Funds, but Account Suspended

softech — Sun, 12 Sep 2021 19:43:36 GMT

@lynnzie Look like it is just a browser issue and could be resolved with one of the workarounds below

1. use another browser (Chrome/IE/Firefox)

2. Use Incognito mode in Chrome or InPrivate mode in Edge

3. clear cache and restart the browser

4. try browser on another machine or phone

Re: Enough Funds, but Account Suspended

barrascuk — Sun, 12 Sep 2021 19:45:05 GMT

@lynnzie wrote:
Tried to do an upgrade, and put enough funds in my bank to do so. Phone is now suspended, but can't 'top up' as it says I have enough funds. Tried to email CS_Agent yesterday, still no response. So frustrated. What do I do?

There are 2 options to top up. Use the other one!!!

Re: Enough Funds, but Account Suspended

lynnzie — Sun, 12 Sep 2021 19:50:16 GMT

:There are 2 options to top up. Use the other one!!!:

Tried both - neither worked. I'm going to take your comment as enthusiasm and not sarcasm.

Sigh, peeps. We've tried this on two different computers, multiple browsers. We're not new to this game.

Re: Enough Funds, but Account Suspended

softech — Sun, 12 Sep 2021 20:04:41 GMT

look like you have to try the "Lost/Stolen" trick as advised above then. That trick should work, except check the reward after to make sure they are all there or you might have to work with PM to have them put it back manually.

Look like this is not right.. sorry

Re: Enough Funds, but Account Suspended

darlicious — Sun, 12 Sep 2021 20:03:30 GMT

@lynnzie

No don't use lost/stolen yet.

Re: Enough Funds, but Account Suspended

darlicious — Sun, 12 Sep 2021 20:06:45 GMT

@lynnzie

What plan are you currently on? Which one do you want to switch to? I will tell you how to fix this...

Edit: Sorry my tablet and I are having an argument....It needs a spanking....😃