topic Port in Get Support

Port

jijinjohnson — Thu, 06 Jan 2022 08:21:52 GMT

I am not able to receive port confirmation texts.

Re: Port

JK8 — Thu, 02 Sep 2021 23:39:14 GMT

@jijinjohnson wrote:
I am not able to receive port confirmation texts.

Did you put the sim from your previous carrier back in?

Re: Port

Anonymous — Thu, 02 Sep 2021 23:40:29 GMT

@jijinjohnson

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if are you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Port

softech — Thu, 02 Sep 2021 23:43:57 GMT

@jijinjohnson are you porting into PM or porting out?

I am going to send you a message to your Community inbox, you can call that if you are porting in

If porting out, best is to call the new provider for help

Re: Port

esjliv — Thu, 02 Sep 2021 23:53:12 GMT

@jijinjohnson wrote:
I am not able to receive port confirmation texts.

@jijinjohnson

IF you are porting out of Public Mobile your Public Mobile account should be in Active status.

If you are porting INTO PM, but did not receive the SMS text to port over, submit a ticket here to restart the process:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile