topic Hi in Get Support

Still not activate my service why?

kones — Tue, 04 Jan 2022 18:57:48 GMT

Hi
I made the payment for my account $15 dollors.
To activate my service for 10 days plan.
Some one from pm told me it's talking time to activate my service 30 min or 1 hour But I still waiting , I can't make calls please let me know why ?
Thank you.

hi i have topup my account but how can i active my account?

kones — Sat, 29 Aug 2015 07:27:31 GMT

please let me know how i can active my account ?

i paid my account balance.

Re: hi i have topup my account but how can i active my account?

Martin — Sat, 29 Aug 2015 08:36:40 GMT

Hello,

How much money do you have in your account now?

In order to purchase a plan for 10 days, which is the least expensive, you need $5 as the base fee. The cheapest option is unlimited Canada-wide Text for $5. Do not buy Talk or Data. Your 10-day plan will therefore cost $10 plus tax.

I hope that this has addressed your concern.

Re: hi i have topup my account but how can i active my account?

kones — Sat, 29 Aug 2015 15:40:38 GMT

Hi
I topup to my account $15 dollars.
I need 10 day plan base $5 + province wide talk $10.
Total $15 plan.
Thanks for help.

Re: hi i have topup my account but how can i active my account?

Luddite — Sat, 29 Aug 2015 15:44:47 GMT

@Martin A Bravo for your (almost) infinite patience.

Re: hi i have topup my account but how can i active my account?

makkahn28 — Sat, 29 Aug 2015 16:12:50 GMT

@Luddite, be nice.

@Martin, Glad you were able to offer Mr. Kone the Answers I tried to offer

Re: hi i have topup my account but how can i active my account?

kones — Sat, 29 Aug 2015 16:17:47 GMT

Hi
If you don't mine how long taking to activate my account?
Thanks.

Re: hi i have topup my account but how can i active my account?

makkahn28 — Sat, 29 Aug 2015 16:30:22 GMT

Activations can vary, but for me, it was Instantaneous, but for others, either same, or 30 minutes, or 1 hr or perhaps more

Re: hi i have topup my account but how can i active my account?

kones — Sat, 29 Aug 2015 16:30:33 GMT

Re: hi i have topup my account but how can i active my account?

kones — Sat, 29 Aug 2015 16:31:56 GMT

OK thanks.

Re: hi i have topup my account but how can i active my account?

Martin — Sat, 29 Aug 2015 18:11:53 GMT

Luddite (11:44 am EDT post) and makkahn28 (12:12 pm EDT post),

Thank you!

Hi

kones — Sun, 30 Aug 2015 08:13:04 GMT

My account still suspended why?
I paid my account.
Please let me know what is going on?
Thank you.

Re: Hi

makkahn28 — Sun, 30 Aug 2015 08:14:49 GMT

YOU will need to send PM an Email for them to access your account and determine what went wrong, and resolve it

Re: Still not activate my service why?

Luddite — Sun, 30 Aug 2015 14:34:42 GMT

Try removing the battery from you phone for 5 minutes then restarting. If that does not fix the problem, send an email to PM by clicking Contact Us at the bottom of the main PM web page, then click Email Away and follow the directions that appear until you get to a form that you can fill in and send.

Good luck.

Re: Still not activate my service why?

Cyber — Sun, 30 Aug 2015 14:52:28 GMT

@kones,

Did you try to reboot your mobile ?

What is the make and model of your mobile ?

Maybe your phone doesn't support Telus frequencies (Public Mobile is owned by Telus).

Re: Hi

Cyber — Sun, 30 Aug 2015 14:57:54 GMT

@kones,

Did you added enough money in your account ?

Re: Still not activate my service why?

Luddite — Sun, 30 Aug 2015 17:57:45 GMT

@kones In addition to Cyber's post and all the others over the last couple of days, I had this thought after looking through all your posts:

- you were a PM custmer and have started up with a new cell phone provider but they are unable to port your PM number

- you tried to add $15 to your PM account but you have no service on PM network

Therefore, I suspect you have not paid PM for a long time and your account has been deleted. This happens 90 days after your your last prepaid amount runs out. For example, if you were on a 30 day plan your account, and your old phone number ,will be cancelled 120 days after your last payment.

Is this your situation? If not, log into your self serve account and tell us what you see on the summary page.

Re: Still not activate my service why?

makkahn28 — Sun, 30 Aug 2015 17:56:28 GMT

@Luddite, if innuendos is correct, The @kones Has to start from Day 0 All over again

Re: Still not activate my service why?

kones — Mon, 31 Aug 2015 05:35:43 GMT

Hi there
Still I didn't active my Service. Service still suspended, how can I solve my problem pls let me know ?????? l

Re: Still not activate my service why?

makkahn28 — Mon, 31 Aug 2015 05:46:10 GMT

When was the Last Time you Had your Rate Plan(s) Renewed? If it passed 120 Days, Then That's why Your Rate Plan(s) is Not working.

Account would be Deactivated, Forever, Never to be resuscitated, Sim is Dead, All Positive Balances, Add-Ons, PM Cell #, Erased, Gone, Died.

You would have to Order a New Tri-Sim, and Re-Sign to Public Mobile Again, With a New Rate Plan(s), New PM Cell #, Starting from Beginning.