topic Re: 5 GB data in Get Support

5 GB data

Terry6 — Thu, 06 Jan 2022 08:21:46 GMT

I believe that I have 5 GB of complimentary data which I have never used. How can I access this data? On my "data usage" tab my mobile data is set at 5.8 GB. I have not been able to access any of this data as yet. When I try to access my COVID-19 app required at Queen's University, I receive a message indicating that I can only access my "self assessment status" if I have an internet connection.

Thank you.

Terry6

Re: 5 GB data

hTideGnow — Sun, 12 Sep 2021 01:25:17 GMT

@Terry6 if you login to My Account, there should be 2 parts on the front page:

My Data & Add-ons

My Promotion

Do you see the 5GB promotion in one of those places?

Usually the promotion will kick in whenever the regular monthly usage is used up. (What plan do you have and how much data you have ?) If you don't see the 5GB promo anywhere there, that mean it's either never added, or the 5GB already used up

Maybe if you can, please post screenshots of the 2 sections and we can try to help.

Re: 5 GB data

JK8 — Sun, 12 Sep 2021 01:27:23 GMT

@Terry6

To use data make sure cellular data is on and your apn settings are correct:

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: 5 GB data

esjliv — Sun, 12 Sep 2021 01:45:02 GMT

@Terry6 wrote:
I believe that I have 5 GB of complimentary data which I have never used. How can I access this data? On my "data usage" tab my mobile data is set at 5.8 GB. I have not been able to access any of this data as yet. When I try to access my COVID-19 app required at Queen's University, I receive a message indicating that I can only access my "self assessment status" if I have an internet connection.
Thank you.
Terry6

@Terry6

Are your calling and texting services in/out working fine?

If you followed @JK8 post and still having issues:

Try toggling into airplane mode, than back again.
A RESET of your phone's NETWORK SETTINGS is good to try as well.

If still issues, try your SIM into another compatible phone and see if data works.

Re: 5 GB data

Terry6 — Sun, 12 Sep 2021 10:56:07 GMT

Thanks. The link you included solved my problem. Here's one more question: How can I get the 5 GB of free data that I thought I accepted in the past. It doesn't show up in my account.

Terry 6

Re: 5 GB data

esjliv — Sun, 12 Sep 2021 11:33:54 GMT

@Terry6 wrote:
Thanks. The link you included solved my problem. Here's one more question: How can I get the 5 GB of free data that I thought I accepted in the past. It doesn't show up in my account.
Terry 6

@Terry6

What 5GB are you speaking of exactly? Was this a targeted offer you received or something available in your specific are.

Do you have a snippet of the offer?

If terms and conditions were met of an offer, but it was never received, normally people could inquire with Customer Support (CSA)

Methods to contact CSA here:https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: 5 GB data

Terry6 — Sun, 12 Sep 2021 11:49:47 GMT

Thanks. I just sent a message to Customer Support.

Terry6

Re: 5 GB data

hTideGnow — Sun, 12 Sep 2021 14:53:55 GMT

@Terry6 wrote:
Thanks. The link you included solved my problem. Here's one more question: How can I get the 5 GB of free data that I thought I accepted in the past. It doesn't show up in my account.
Terry 6

Yes, checking with PM Customer Support is the only way to confirm. They can tell you if it was ever there or when you used them us

where did you get that offer? was it an instore offer?

Re: 5 GB data

Terry6 — Sun, 12 Sep 2021 14:59:36 GMT

Customer Service mentioned that these offers were always made by text message. Unfortunately, I don't have a record of it. Thanks for weighing in on my questions - much appreciated.

Re: 5 GB data

chukdefatey — Sun, 12 Sep 2021 23:41:02 GMT

@esjliv I have been on a number of Forums since early 2000, I have never heard off 'SNIPPET'. What does this mean? Can you elaborate?

Re: 5 GB data

esjliv — Sun, 12 Sep 2021 23:47:46 GMT

@chukdefatey wrote:
@esjliv I have been on a number of Forums since early 2000, I have never heard off 'SNIPPET'. What does this mean? Can you elaborate?

Hello @chukdefatey

A portion, or a small piece of something.

Re: 5 GB data

chukdefatey — Sun, 12 Sep 2021 23:56:00 GMT

@esjliv oh okay, I still don't understand how it's relevant in this situation. Wouldn't it be easier and more understandle in Plain English. Eg. Like saying do you have a screenshot or video of the actual thing in question? Rather then 'SNIPPET'

I am not saying I am right, I am just saying it's easier to understand

Re: 5 GB data

esjliv — Sun, 12 Sep 2021 23:59:58 GMT

@chukdefatey wrote:
@esjliv oh okay, I still don't understand how it's relevant in this situation. Wouldn't it be easier and more understandle in Plain English. Eg. Like saying do you have a screenshot or video of the actual thing in question? Rather then 'SNIPPET'

I am not saying I am right, I am just saying it's easier to understand

@chukdefatey

LOL, snippet exists in my plain English vocabulary, never thought much of it.

Now that you have asked the question, any others who did not know, will know now too. 🙂 👍

OR, someone could just google it.

Re: 5 GB data

hTideGnow — Mon, 13 Sep 2021 00:13:02 GMT

@chukdefatey which province you are at? I have heard that some user in the Western Canada got some mid-year Data bonus before (PM way in response to Shaw's bonus to their subscriber). Not sure if you 5GB is about that.

Re: 5 GB data

JK8 — Mon, 13 Sep 2021 00:27:37 GMT

@hTideGnow

That is correct, 5 GB. Shaw was giving their internet subscribers a free plan that included unlimited text and calling with Freedom, therefore Telus was trying to plug the exit doors.

Re: 5 GB data

Naepalm — Mon, 13 Sep 2021 00:31:06 GMT

If you have other data in your plan, that has to be used up prior to the extra data being used. ❤

Re: 5 GB data

JK8 — Mon, 13 Sep 2021 00:48:03 GMT

@hTideGnow

In fact nothing is ever free. The rates Shaw charges for their internet plans more than makes up for this so called free unlimited texting and calling plan. The future looks bleak for Shaw customers once Rogers takes over……and for the rest of us with less competition.

“Of course, Rogers has been quick to assure us that Freedom’s prices won’t rise for three years. Which, of course, means that prices will in fact rise the second those three years have passed — just like they did after Bell acquired Manitoba Telecom Services (MTS) in 2017. And the second the deal is signed, the competitive pressure Freedom has placed on Big Three prices will vanish.”

Re: 5 GB data

EarthStar — Thu, 29 Jun 2023 16:32:50 GMT

I have 0.7 GB of data left on my plan. My phone will no longer use the data - saying data is used up. I have 3 GB of data in my rewards but it has not kicked in. How do I resolve that??

Re: 5 GB data

dust2dust — Thu, 29 Jun 2023 16:34:17 GMT

@EarthStar- If you're using an Android then do you have a max data setting set?

Re: 5 GB data

esjliv — Thu, 29 Jun 2023 16:34:59 GMT

@EarthStar wrote:
I have 0.7 GB of data left on my plan. My phone will no longer use the data - saying data is used up. I have 3 GB of data in my rewards but it has not kicked in. How do I resolve that??

Check your phone to ensure you don't have a data limiter set on it @EarthStar . If you do have one set, adjust it or turn it off.

Also, call 611 to check your data balance, this includes any remaining plan or addon data on your account. If it is different then you are probably looking at a cache version of your My Account. Log into it via an incognito tab mode if that is the case.