topic Re: calls going to voicemail instead of ring in Get Support

Re: calls going to voicemail instead of ring

bocca — Thu, 06 Jan 2022 08:21:42 GMT

if PM is aware of this issue and has not found a fix, they are stealing money from their customers who are affected. Does the price change because of the lesser service? My rolls over tomorrow, should I pay it or walk away.

Re: calls going to voicemail instead of ring

JK8 — Sun, 12 Sep 2021 01:01:50 GMT

@bocca wrote:
if PM is aware of this issue and has not found a fix, they are stealing money from their customers who are affected. Does the price change because of the lesser service? My rolls over tomorrow, should I pay it or walk away.

Try these. Some customers have had success:

1. Reset network settings and reboot.

2. Change preferred network to 3G and reboot.

3. Put sim in another unlocked phone and back in again and reboot.

Re: calls going to voicemail instead of ring

hTideGnow — Sun, 12 Sep 2021 01:07:15 GMT

@bocca this thing happens to any providers sometimes. Rogers and Fido has a mass no service for a full day Canada wide earlier this year, too. So, it could happen here, it could happen with the "Big 3". This time, look like not a mass issue but only affecting selected users. Not sure if you have encountered other service issue with PM frequently. If not, give them a chance. 🙂

Re: calls going to voicemail instead of ring

bocca — Sun, 12 Sep 2021 16:20:47 GMT

I'm here for a year and and a half with connectivity/network every other month and now this intermittently for 3 days and constantly this weekend, 2 days before my payment date. What chance do they need? To get payments without giving the services purchased? They know when the issue started, did not alert to the issue, and offer no recourse. I see that as theft. No chances to be given unless I get my money refunded ... you should feel the same way.

Re: calls going to voicemail instead of ring

bocca — Sun, 12 Sep 2021 16:27:37 GMT

I'm doing none of that. If you remove the sim card and place it in another device, the system sees it as a NEW device and works, but they them blame the original device. Once the sim is disconnected from the system and then reconnected, it resets on the network and allows them to claim the device is the issue. All slight of hand on their part to hide their own issues. They are running this system on the cheap. All their fault. REFUND ME first and prove that the issue is not going to re-occur, otherwise they are stealing money.

Re: calls going to voicemail instead of ring

hTideGnow — Sun, 12 Sep 2021 21:43:23 GMT

@bocca wrote:
I'm doing none of that. If you remove the sim card and place it in another device, the system sees it as a NEW device and works, but they them blame the original device. Once the sim is disconnected from the system and then reconnected, it resets on the network and allows them to claim the device is the issue. All slight of hand on their part to hide their own issues. They are running this system on the cheap. All their fault. REFUND ME first and prove that the issue is not going to re-occur, otherwise they are stealing money.

There is a fix for you (many confirmed that is a working one) and you refuse to do it and rather have no service and spend time and ask for a refund. Don't know what to say.

Re: calls going to voicemail instead of ring

bocca — Wed, 15 Sep 2021 01:18:46 GMT

Lowering my network to a lesser system is not a fix. it is a temporary work around that was used while I was told there was a fix in the works. the issue was fixed for 2/3 of a billing cycle. It has started again so I'm seeking a refund.

edited by computergeek541: removed content (terms of service)

Re: calls going to voicemail instead of ring

Anonymous — Tue, 14 Sep 2021 22:35:37 GMT

@bocca

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link

or Here link

for android visit Here link ,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: calls going to voicemail instead of ring

Anonymous — Tue, 14 Sep 2021 22:40:46 GMT

@bocca : As I'm sure you've already scoffed...you didn't need the above post.

Anywho...you bought into a low budget, hands-on, self-serve kinda place. If you expect white glove service then you're at the wrong provider.

Re: calls going to voicemail instead of ring

bocca — Tue, 14 Sep 2021 22:41:51 GMT

Stop. If you don't have access to the backend functions or can't reboot their network, spare me your guesswork.

thanks ...

Re: calls going to voicemail instead of ring

Anonymous — Tue, 14 Sep 2021 22:46:28 GMT

@bocca

at public mobile Prepaid Service No fees extra charges, and no refund but maybe if your service is not working and they will credit if you can contact to customer service they will give you a credit for one time to them keep you a happy customer...

Re: calls going to voicemail instead of ring

computergeek541 — Tue, 14 Sep 2021 22:51:55 GMT

Re: calls going to voicemail instead of ring

Anonymous — Tue, 14 Sep 2021 22:52:22 GMT

@bocca

just to you know if your service has a issue you have to contact the Customer Support Agent by CS_Agent , to them check your network

and if you have another device you have to test it, to you check it out your issue from your device or SIM card network my advise to test your SIM in another device..

Re: calls going to voicemail instead of ring

Anonymous — Tue, 14 Sep 2021 22:56:58 GMT

@bocca

look friend in here community site no one can help you just to you know all member here they are a customer like me and you we help each other what we have for information to give to other maybe sometime the getting help from other without contact customer service agent... if you are looking for make adjustments... you have to request that from CSA....

Re: calls going to voicemail instead of ring

Anonymous — Tue, 14 Sep 2021 22:59:38 GMT

@bocca : Then stop posting here and only deal directly with the CSA's. Or leave. We're just fellow customers. It's not our dime to lose if you leave.

You've had some kind of adventures here since you got here. You appear to have a lower level Samsung phone. Maybe you got what you paid for there too. Unfortunately, intermittents are very difficult to get to the bottom of.

Re: calls going to voicemail instead of ring

softech — Wed, 15 Sep 2021 01:15:05 GMT

@bocca wrote:
I've done all the SIM out/reboot **bleep** that I care to. Its their turn to fix their end. Low buck doesn't mean paying their full price for intermittent service. The dealing with wanna' be techs and those simping for a $2 discount is part of the deal, I get it.

Please be respectful to those "wanna' be techs and those simping for a $2 discount " Many of them are scarifying their time for the sake of helping others and not just for the discount.

PM is not perfect. No doubt. But many mobile services are like that, too, there is no 100% up time. Rogers has a major nation wide issue earlier this year. Telus has an issue with the Western province 2 weeks ago. Of course, there are countless other issues that are not widely reported.

Last week issue with incoming calls/texts likely resolved. I hope it is working all well for you now. In the mean time , enjoy your saving and use the Mobile Data and look for good deals elsewhere if you hate here that much.

Re: calls going to voicemail instead of ring

softech — Wed, 15 Sep 2021 01:15:51 GMT

@Anonymous wrote:
appear to have a lower level Samsung phone. Maybe you got what you paid for there too.

you get what yo pay for ..this idea applies to both the device and service... hey, you don't pay for a Civic and wants to get Porsche power.. life is fair.

Re: calls going to voicemail instead of ring

softech — Tue, 14 Sep 2021 23:05:26 GMT

@bocca wrote:
I feel sorry for them, and you.

stop replying to this.

You don't need to feel sorry for me. We are happy to help.

Forum rule #1. Respect others is the way to respect yourself

Re: calls going to voicemail instead of ring

Anonymous — Tue, 14 Sep 2021 23:21:20 GMT

@bocca : There are many people here that know lots of things about phones and certainly the service. Many of those ideas and workarounds have been offered. You wish to have white glove service while running your Yugo (to exaggerate). I'll bet if you had a flagship phone at one of the top tier providers with 24/7 call centres on hand and stores to go to you'd be happy as heck. But you made other choices. Deal with those choices you made.

No we can't do anything in your account or the "backend". But my bet is on your device as the problem. The intermittents give it away.

Re: calls going to voicemail instead of ring

bocca — Wed, 15 Sep 2021 00:05:29 GMT

{you get what yo pay for} NO, I am not.

.. apply for device and service... hey, you don't pay for a Civic and wants to get Porsche power.. life is fair.

If my civic kept running off the road, your attempt at analogous comparison would fit, but a car is a car and the road works for all of them ... bicycles too

HOWEVER

The issue is connectivity, not power. The device in question has the power to stream from my home server over WIFI, globally, but struggles to receive calls in a major city, at ground level, clear of obstructions. I can make calls and send/receive all text formats, but not receive calls? the device is fit for purpose, the network ... not so much.

Confer with your simp army and try again.