topic Re: At least since Thursday, 9 September, having problems with sending, receiving calls and texts. in Get Support

At least since Thursday, 9 September, having problems with sending, receiving calls and texts.

arkayts — Thu, 06 Jan 2022 08:21:31 GMT

Since Thursday, there are lots of issues and it's the same for me and all my family who has PM service - overall 4 SIMs. The SMS don't arrive or arrive with several hours of delay - all together. Calls often don't come and we don't even get a notification or voice mail. Outgoing calls - same problem - the rings sound but the other phone doesn't get the call. I need a solution ASAP, otherwise there is not much point in having this "service". I see no announcement on the website about outages, however I see in community forum that there are many other users raising same issues but they also don't seem to get a reply. Is there any possibility to raise a trouble ticket or to getn an update about what's going on?

Re: At least since Thursday, 9 September, having problems with sending, receiving calls and texts.

Anonymous — Sat, 11 Sep 2021 21:22:24 GMT

@arkayts

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link

or Here link

for android visit Here link ,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: At least since Thursday, 9 September, having problems with sending, receiving calls and texts.

JK8 — Sat, 11 Sep 2021 21:23:49 GMT

@arkayts

If resetting network settings or setting preferred network to 3G does not work contact CSA. Second option below is easiest.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Re: At least since Thursday, 9 September, having problems with sending, receiving calls and texts.

t_p — Sat, 11 Sep 2021 21:31:13 GMT

@arkayts wrote:
Since Thursday, there are lots of issues and it's the same for me and all my family who has PM service - overall 4 SIMs. The SMS don't arrive or arrive with several hours of delay - all together. Calls often don't come and we don't even get a notification or voice mail. Outgoing calls - same problem - the rings sound but the other phone doesn't get the call. I need a solution ASAP, otherwise there is not much point in having this "service". I see no announcement on the website about outages, however I see in community forum that there are many other users raising same issues but they also don't seem to get a reply. Is there any possibility to raise a trouble ticket or to getn an update about what's going on?

It seems the network issue is not quite resolved yet and in the meantime you can try the proposed solutions to get your phone going (set it on 3G for ex.).

As for response time from CSA, nobody really knows for sure. Some say it's about 4 hrs now, some say no change, so...

Private Messages - Community (publicmobile.ca)

Re: At least since Thursday, 9 September, having problems with sending, receiving calls and texts.

arkayts — Sat, 11 Sep 2021 23:50:32 GMT

After changing to 3G mode it started work, thanks for the tip!