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    <title>topic Re: Put sim in a new phone and now no service in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720882#M493406</link>
    <description>&lt;P&gt;We just had a huge service disruptment.&amp;nbsp; It was out for awhile for lots of customers...&lt;BR /&gt;. No SMS or phone service.&amp;nbsp; Mine just came back. Try taking the SIM card out and reseeding it again.&amp;nbsp; The turn your phone back on. You may find its working now.&lt;/P&gt;</description>
    <pubDate>Thu, 02 Sep 2021 19:14:33 GMT</pubDate>
    <dc:creator>Charitus</dc:creator>
    <dc:date>2021-09-02T19:14:33Z</dc:date>
    <item>
      <title>Put sim in a new phone and now no service</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720838#M493401</link>
      <description>&lt;P&gt;Hi everyone,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I just upgraded and bought a new phone, and when i moved my sim from the old iphone into the new one. None of my SMS texts go through and it has no bars in the service. Any tips.&lt;/P&gt;</description>
      <pubDate>Thu, 06 Jan 2022 08:21:31 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720838#M493401</guid>
      <dc:creator>jkpicken</dc:creator>
      <dc:date>2022-01-06T08:21:31Z</dc:date>
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    <item>
      <title>Re: Put sim in a new phone and now no service</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720842#M493402</link>
      <description />
      <pubDate>Thu, 02 Sep 2021 18:43:44 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720842#M493402</guid>
      <dc:creator>mroberts1219</dc:creator>
      <dc:date>2021-09-02T18:43:44Z</dc:date>
    </item>
    <item>
      <title>Re: Put sim in a new phone and now no service</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720843#M493403</link>
      <description>&lt;P&gt;&amp;nbsp;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/204821"&gt;@jkpicken&lt;/a&gt; : Can you connect to wifi and check for any updates? Or USB to a computer running itunes.&lt;/P&gt;</description>
      <pubDate>Thu, 02 Sep 2021 18:44:34 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720843#M493403</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2021-09-02T18:44:34Z</dc:date>
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    <item>
      <title>Re: Put sim in a new phone and now no service</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720844#M493404</link>
      <description>&lt;P&gt;I know when we did ours it took about an hour the first time we did it wrong&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Sep 2021 18:44:38 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720844#M493404</guid>
      <dc:creator>mroberts1219</dc:creator>
      <dc:date>2021-09-02T18:44:38Z</dc:date>
    </item>
    <item>
      <title>Re: Put sim in a new phone and now no service</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720845#M493405</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/204821"&gt;@jkpicken&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;do one thing Make sure your phone is off before removing your SIM card,&lt;/P&gt;&lt;P&gt;and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;what is mean for Rebooting the phone means to turn off your phone and turn it back on again.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;or can you do try reseat the SIM card&lt;/P&gt;&lt;P&gt;1. power off your device&lt;/P&gt;&lt;P&gt;2. take out the SIM card,&lt;/P&gt;&lt;P&gt;3. wipe it clean&amp;nbsp;SIM card,&lt;/P&gt;&lt;P&gt;4. put it back and power on,&lt;/P&gt;&lt;P&gt;5. toggling airplane mode off/on, &amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;and do again Rebooting your phone means to turn off your phone and turn it back on again.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;DIV class="d9FyLd XcVN5d"&gt;&lt;STRONG&gt;How to&amp;nbsp;reset network settings&amp;nbsp;on an IPhone&lt;/STRONG&gt;&lt;/DIV&gt;&lt;P&gt;&lt;SPAN class="hgKElc"&gt;Go to&amp;nbsp;Settings&amp;nbsp;&amp;gt;&amp;nbsp;General&amp;nbsp;&amp;gt;&amp;nbsp;Reset&amp;nbsp;&amp;gt;&amp;nbsp;Reset Network Settings.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN class="hgKElc"&gt;This also resets Wi-Fi&amp;nbsp;networks&amp;nbsp;and passwords,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN class="hgKElc"&gt;or&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;visit&amp;nbsp;&amp;nbsp;&lt;A href="http://howtogeek.com/270185/how-to-reset-your-ios-devices-network-settings-and-fix-connection-issues" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&amp;nbsp;&lt;/STRONG&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;and go Changing APN Settings On An IPhone&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;click&amp;nbsp;&lt;A href="https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&amp;nbsp;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;DIV class="co8aDb XcVN5d"&gt;&lt;STRONG&gt;How to&amp;nbsp;reset network settings&amp;nbsp;on an&amp;nbsp;Android&amp;nbsp;device&lt;/STRONG&gt;&lt;/DIV&gt;&lt;DIV class="RqBzHd"&gt;&lt;OL class="X5LH0c"&gt;&lt;LI&gt;Open the&amp;nbsp;Settings&amp;nbsp;app on your&amp;nbsp;Android.&lt;/LI&gt;&lt;LI&gt;Scroll to and tap either "General management" or "System," depending on what device you have.&lt;/LI&gt;&lt;LI&gt;Tap either "Reset" or "Reset&amp;nbsp;options."&lt;/LI&gt;&lt;LI&gt;Tap the words "Reset network settings."&lt;/LI&gt;&lt;/OL&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp;&lt;STRONG&gt;or visit&amp;nbsp;&amp;nbsp;&lt;A href="http://howtogeek.com/710873/how-to-reset-network-settings-on-android" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;/DIV&gt;&lt;P&gt;&lt;STRONG&gt;and go Changing APN Settings On Android&amp;nbsp;device&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;click&amp;nbsp;&lt;A href="https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;Ensure you have the correct APN settings by visit&amp;nbsp;&lt;A href="http://apn-canada.gishan.net/en/apn/public-mobile" target="_self" rel="nofollow noreferrer noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;STRONG&gt;for iphone&amp;nbsp;&lt;/STRONG&gt;&amp;nbsp;go to Settings &amp;gt; Messages &amp;gt; To turn iMessage on or off,&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Turn your data on to send a&amp;nbsp;Picture Messaging in world-wide,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;you have to do this to is going through you will need to turn your data on to send a&amp;nbsp;Picture or a video Messaging in world-wide,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;make sure your Data is on.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;and do again Rebooting your phone means to turn off your phone and turn it back on again.to refreshing your network...&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;and if still not fix it please&amp;nbsp;you Have To Submit a Ticket To&amp;nbsp;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Explain your issue to Contact&amp;nbsp;Customer Support Agent by&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;SPAN class="UserName lia-user-name lia-user-rank-Customer-Support-Agent lia-component-author"&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437" target="_self"&gt;&lt;SPAN class="login-bold"&gt;CS_Agent&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN&gt;,&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;they can solve your issue, they are nice service Team the will help you&amp;nbsp;100%.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;Here’s how to contact&amp;nbsp;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent.&amp;nbsp;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"&gt;Here link&lt;/A&gt;&lt;/STRONG&gt;&amp;nbsp;to get started.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;FONT size="4"&gt;&lt;STRONG&gt;or&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;you can send a private message to Customer Service by CS_Agent,&amp;nbsp;by&amp;nbsp;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;Here link&lt;/A&gt;&lt;/STRONG&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;You’ll need to be logged in to your Community account for the link to work.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;FONT size="4"&gt;please include in your message,&lt;/FONT&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your account number,&amp;nbsp;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your phone number,&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your account&amp;nbsp;4 digit pin,&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;your Email address,&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN class="sc-dnqmqq HLwOP"&gt;&lt;SPAN&gt;Customer Support Agent by CS_Agent, will Response to your inbox by private message&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;Check your private message inbox (click on the envelope top right of your screen)&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Good Luck&lt;/P&gt;</description>
      <pubDate>Thu, 02 Sep 2021 18:44:57 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720845#M493405</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2021-09-02T18:44:57Z</dc:date>
    </item>
    <item>
      <title>Re: Put sim in a new phone and now no service</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720882#M493406</link>
      <description>&lt;P&gt;We just had a huge service disruptment.&amp;nbsp; It was out for awhile for lots of customers...&lt;BR /&gt;. No SMS or phone service.&amp;nbsp; Mine just came back. Try taking the SIM card out and reseeding it again.&amp;nbsp; The turn your phone back on. You may find its working now.&lt;/P&gt;</description>
      <pubDate>Thu, 02 Sep 2021 19:14:33 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/720882#M493406</guid>
      <dc:creator>Charitus</dc:creator>
      <dc:date>2021-09-02T19:14:33Z</dc:date>
    </item>
    <item>
      <title>Re: Put sim in a new phone and now no service</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/747062#M493407</link>
      <description>&lt;P&gt;I will soon be purchasing a new phone and transferring the sim card from my current phone. Thank you for the detailed information you posted for&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/204821" target="_blank"&gt;@jkpicken&lt;/A&gt; , if I have any problems I'll know exactly what to do.&lt;/P&gt;</description>
      <pubDate>Wed, 17 Nov 2021 20:48:48 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Put-sim-in-a-new-phone-and-now-no-service/m-p/747062#M493407</guid>
      <dc:creator>yardbirder</dc:creator>
      <dc:date>2021-11-17T20:48:48Z</dc:date>
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