topic Re: Announcement on service problems? in Get Support

Announcement on service problems?

JK8 — Thu, 06 Jan 2022 08:21:24 GMT

Any chance an announcement can be posted about any service issues and expected resolution? For the past few days many customers have been having issues with receiving calls and text, etc.

TIA.

Edit:

The current map only indicates a few outages to do with home phone. There must be something else going on behind the scenes for mobile customers.

Re: Announcement on service problems?

hairbag1 — Sat, 11 Sep 2021 19:03:26 GMT

***crickets***

Re: Announcement on service problems?

softech — Sat, 11 Sep 2021 19:09:08 GMT

I tagged them yesterday but no reply

PM does not like to acknowledge system issues.. they didn't say anything even with the Telus system outage last week.

Re: Announcement on service problems?

t_p — Sat, 11 Sep 2021 19:10:16 GMT

@JK8 wrote:
@J_PM

Any chance an announcement can be posted about any service issues and expected resolution? For the past few days many customers have been having issues with receiving calls and text, etc.

hear! hear!

Re: Announcement on service problems?

Anonymous — Sat, 11 Sep 2021 19:10:48 GMT

@hairbag1 wrote:
***crickets***

Well...it's Saturday. But good luck getting a response on Monday anyway. But we do rarely hear from her so we'll see.