topic Re: phone problem in Get Support

phone problem

XUEGNG1962 — Thu, 06 Jan 2022 08:21:22 GMT

Since two days ago, I can not make a call, It tell me that I have used out my 100 minutes, but I do not use 100 minutes.

Re: phone problem

Anonymous — Sat, 11 Sep 2021 18:36:08 GMT

@XUEGNG1962

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link

or Here link

for android visit Here link ,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: phone problem

computergeek541 — Sat, 11 Sep 2021 18:37:59 GMT

@XUEGNG1962 wrote:
Since two days ago, I can not make a call, It tell me that I have used out my 100 minutes, but I do not use 100 minutes.

Please log into your Self Serve account to check how many minmutes are remaining/how many have been used. If there is nothing listed for minutes in the Data and Add-ons section, all minutes have already been used. Sometimes, Public Mobile gives erroneous messages when trying to make long distance calls, so I would try dialing 1 before the area code of the phone nubmer that you're calling.

Re: phone problem

JK8 — Sat, 11 Sep 2021 18:39:16 GMT

@XUEGNG1962

Are you on the $15 plan?

If yes, when you log into self service what does it say under My Data & Add-Ons for minutes. If no line there then your minutes have been used up. Seconds are rounded up to the nearest minute.

Re: phone problem

computergeek541 — Sat, 11 Sep 2021 18:39:56 GMT

@Anonymous wrote:
@XUEGNG1962
can you try it selecting the network to "3G ONLY"
for iPhone visit Here link
or Here link

The customer is hearing an automated message about not having an minutes remaining. This means that the phone is succesfully connected to thet network. Setting the phone to 3g only cannot fix this issue.