topic Re: No incoming calls or texts in Get Support

No incoming calls or texts

MelindaHer — Thu, 06 Jan 2022 08:21:01 GMT

I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist.

Re: No incoming calls or texts

t_p — Fri, 10 Sep 2021 15:18:08 GMT

@MelindaHer wrote:
I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist.

Can you try your SIM card in another phone?

Or at least reseat the card and do a Network reset

Re: No incoming calls or texts

Anonymous — Fri, 10 Sep 2021 15:19:30 GMT

@MelindaHer

do you can test your SIM card in another device, and go to your account the Account Status: Active or ! if is Active you have toContact Customer Support Agent by CS_Agent , Explain your issue they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: No incoming calls or texts

Anonymous — Fri, 10 Sep 2021 15:22:15 GMT

@MelindaHer

can you try to do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: No incoming calls or texts

hairbag1 — Fri, 10 Sep 2021 15:23:30 GMT

@MelindaHer wrote:
I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist.

Try cycling Airplane mode ON then OFF.

Let us know if that helps get you going again.

Re: No incoming calls or texts

softech — Fri, 10 Sep 2021 15:26:56 GMT

@MelindaHer

Make sure your phone is getting the latest OS update as well as all apps are update to date via Google Play Store or Apple App Store

Then try this:

1. reboot phone

2. network reset of phone

3. Try to change the network to 3G Only

3. If you have a second phpnoe, try to put the SIM card in that other phone. If working, then retry SIM in your original phone

If tried all these but still fails, you might need to contact Customer service agent (CSA) to see whether account provision issue.

Re: No incoming calls or texts

Mhogan — Fri, 10 Sep 2021 15:59:38 GMT

try resetting your phone and give it a few more days for the service

Re: No incoming calls or texts

Halz — Fri, 10 Sep 2021 17:15:15 GMT

I have the same exact issue and trying to figure it out as well. Keep me posted if you find a solution. I have tried to ask for help but no solutions so far.

Thanks

Re: No incoming calls or texts

JK8 — Fri, 10 Sep 2021 17:17:16 GMT

@Halz wrote:
I have the same exact issue and trying to figure it out as well. Keep me posted if you find a solution. I have tried to ask for help but no solutions so far.
Thanks

Did you try setting your preferred network to 3G and reboot?

Some customers have had success in putting the sim in another phone and then back in again.

Re: No incoming calls or texts

nscurler — Fri, 10 Sep 2021 17:19:55 GMT

No incoming calls and texts are very long delayed. In Halifax and alsoy family member in Chester.

Re: No incoming calls or texts

Darquise — Fri, 10 Sep 2021 17:22:36 GMT

Hello,

Been experiencing the same problem for 2 days now. Yesterday, I thought the problem was fixed by going under supplier, choosing another supplier and then reconnecting to Public Mobile. I received texts and calls for few hours. The problem came back today. I tried taking out the SIM card, emptied the message cache, turn on and off the Airplane mode, restarted the phone to no avail.

By the way, my son and daughter had the same issue yesterday as well. It seems the fix by changing the supplier is still working for them. Starting to doubt that the problem is with my phone...

Thanks

Re: No incoming calls or texts

t_p — Fri, 10 Sep 2021 17:24:49 GMT

@Darquise wrote:
Hello,
Been experiencing the same problem for 2 days now. Yesterday, I thought the problem was fixed by going under supplier, choosing another supplier and then reconnecting to Public Mobile. I received texts and calls for few hours. The problem came back today. I tried taking out the SIM card, emptied the message cache, turn on and off the Airplane mode, restarted the phone to no avail.
By the way, my son and daughter had the same issue yesterday as well. It seems the fix by changing the supplier is still working for them. Starting to doubt that the problem is with my phone...
Thanks

Have you tried putting the phone on 3G?

Seems to help for the time being.

Re: No incoming calls or texts

softech — Fri, 10 Sep 2021 17:35:17 GMT

@Darquise Yes, please try to change the network to 3G ONLY for now.

However, if you have a second phone , you might want to try to put the SIM card in that other phone and see if incoming calls are text start working again. If working, then retry SIM in your original phone

Re: No incoming calls or texts

t_p — Fri, 10 Sep 2021 17:44:36 GMT

@softech wrote:
@Darquise Yes, please try to change the network to 3G ONLY for now.

However, if you have a second phone , you might want to try to put the SIM card in that other phone and see if incoming calls are text start working again. If working, then retry SIM in your original phone

Just a thought: When people said the SIM switch worked for them, would it be because that phone was already set on 3G?

Could anyone verify?

Re: No incoming calls or texts

softech — Fri, 10 Sep 2021 17:47:14 GMT

@t_p wrote:
@softech wrote:
@Darquise Yes, please try to change the network to 3G ONLY for now.

However, if you have a second phone , you might want to try to put the SIM card in that other phone and see if incoming calls are text start working again. If working, then retry SIM in your original phone

Just a thought: When people said the SIM switch worked for them, would it be because that phone was already set on 3G?
Could anyone verify?

The prefect fix is to have PM re-provision the SIM on the system. However, by putting the SIM in another phone, it will trigger the system to re-provision because a new phone is detected

Re: No incoming calls or texts

MelindaHer — Fri, 10 Sep 2021 18:05:15 GMT

It was at Public Mobiles end obviously. It started working 15 minutes after I posted. After 2 days of no incoming calls. Thank you.

Re: No incoming calls or texts

KENCROSS — Fri, 10 Sep 2021 18:09:28 GMT

I am having the same issue. This is not an issue of a dirty SIM card. One phone call came through today, but texts are delayed. I can make outgoing calls. There must be an issue with the system? (NOT phone related as my wife's phone - and obviously others'- are doing the same thing) Please assist. I use my phone for work. Thanks.

Re: No incoming calls or texts

softech — Fri, 10 Sep 2021 18:14:54 GMT

@KENCROSS No, not dirty sim, but please try these steps:

Make sure your phone is getting the latest OS update as well as all apps are update to date via Google Play Store or Apple App Store

Then try this:

1. reboot phone

2. network reset of phone

3. Try to change the network to 3G Only

3. If you have a second phone, try to put the SIM card in that other phone. If working, then retry SIM in your original phone

If tried all these but still fails, you might need to contact Customer service agent (CSA) to see whether account provision issue.

Re: No incoming calls or texts

t_p — Fri, 10 Sep 2021 18:18:40 GMT

Interesting read here about SIM provisioning:

How to Fix Sim Not Provisioned Error on Android or iPhone (online-tech-tips.com)

Re: No incoming calls or texts

mobileguy — Fri, 10 Sep 2021 18:29:56 GMT

Same issue for me here in Ottawa. Was not receiving any texts which I was expecting since yesterday. So I tried sending myself a text and a phone call from another phone and did not get either. I restarted my phone and then got some text messages from yesterday so thought the issue was fixed. But then I ran some tests and determined that I'm still not receiving any texts or phone calls. My account is active. Let us know if anyone else has this problem resolved. Thanks.