topic Re: I'm having problems calling out and receiving calls in Get Support

I'm having problems calling out and receiving calls

joshuamontyfong — Thu, 06 Jan 2022 08:20:57 GMT

Hi,

My phone serivce seems to not being working. I'm not able to make phone calls out and if someone tries to call me they go directly to voicemail. I'm signed up for autopay and I think I'm all paided up. Can someone please help me to see if my account is active or if this is just a network issue

Thanks,

Rod

Re: I'm having problems calling out and receiving calls

cellphoneuser1 — Thu, 02 Sep 2021 08:17:48 GMT

@joshuamontyfong wrote:
Hi,

My phone serivce seems to not being working. I'm not able to make phone calls out and if someone tries to call me they go directly to voicemail. I'm signed up for autopay and I think I'm all paided up. Can someone please help me to see if my account is active or if this is just a network issue

Thanks,
Rod

Send a text message and use some data. Those won't work on a suspended account either.

Re: I'm having problems calling out and receiving calls

t_p — Thu, 02 Sep 2021 10:13:48 GMT

@joshuamontyfong wrote:
Hi,

My phone serivce seems to not being working. I'm not able to make phone calls out and if someone tries to call me they go directly to voicemail. I'm signed up for autopay and I think I'm all paided up. Can someone please help me to see if my account is active or if this is just a network issue

Thanks,
Rod

Can you still log in to your account? Check the status and the Payment tab to see tf your autopay has indeed gone through.

Re: I'm having problems calling out and receiving calls

cellphoneuser1 — Thu, 02 Sep 2021 10:20:26 GMT

@t_p Checking status won't help if the renewal is now. It'll say expired even if it's not.

Re: I'm having problems calling out and receiving calls

esjliv — Thu, 02 Sep 2021 15:14:55 GMT

@joshuamontyfong wrote:
Hi,

My phone serivce seems to not being working. I'm not able to make phone calls out and if someone tries to call me they go directly to voicemail. I'm signed up for autopay and I think I'm all paided up. Can someone please help me to see if my account is active or if this is just a network issue

Thanks,
Rod

@joshuamontyfong

Can you TEXT in and out?

Is this something new?

When you call 611 from your device, what does it say?

Check these things:

Ensure your Do Not Disturb (DND) was accidentally enabled.
Reboot your phone
Toggle into airplane mode, than back again
Perform a reset of your network settings
Ensure you phone has it latest software updates
Can you try your SIM card into another compatible phone to see if calls work in/out, this should rule out a phone setting/issue

Re: I'm having problems calling out and receiving calls

Dunkman — Thu, 02 Sep 2021 13:35:36 GMT

@joshuamontyfong

By chance, is your phone a LG G7 Thinq?

A few customers with this phone have had issues with calling the last couple of days.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/No-call-service-but-has-SMS-and-Data/td-p/719391/page/3

Either a factory reset of phone or update the Google app.

Re: I'm having problems calling out and receiving calls

softech — Thu, 02 Sep 2021 13:39:35 GMT

@joshuamontyfong wrote:
I think I'm all paided up. Can someone please help me to see if my account is active or if this is just a network issue

@joshuamontyfong best is to logon My Account yourself and confirm if your Account is Active. I understand you have signed up for Autopay, but Autopay could fail for various reasons (either from PM side or from the CC side)

If you see your account is suspended on My Account, try to manually pay in My Account by going to Payment Tab

Re: I'm having problems calling out and receiving calls

Anonymous — Thu, 02 Sep 2021 16:20:44 GMT

@joshuamontyfong

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link

or Here link

for android visit Here link ,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: I'm having problems calling out and receiving calls

Bvereshagen — Thu, 02 Sep 2021 17:33:38 GMT

I am having the same issue. I called a friend who is a public mobile customer and had him try his phone. He cannot call out or text either. Looks like a neteork issue.

Re: I'm having problems calling out and receiving calls

Bvereshagen — Thu, 02 Sep 2021 17:42:00 GMT

Whatever it was seems to be resolved. My phone's voice and text is now worling and I verified that someone else who was having problems is now ok.

Re: I'm having problems calling out and receiving calls

Anonymous — Thu, 02 Sep 2021 18:38:24 GMT

@Bvereshagen @joshuamontyfong

check it out is issue Towers Map in your area...outages Here link,

something maybe is help, do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.