topic Re: 3G on LTE/LTE+ Ridiculously Slow in Get Support

3G on LTE/LTE+ Ridiculously Slow

joecanadian1 — Thu, 06 Jan 2022 08:20:50 GMT

I recently switched from one of the big 3, lured by the $50 plan. I noticed I was buffering Spotify in the car last night so I decided to investigate. Speedtest this morning: https://imgur.com/a/gWZmwnz

and

Google speedtest: https://imgur.com/a/HRwaIAW

I then refreshed my network connection based on a suggestion in another thread, and my network speed SLOWED DOWN. Google speedtest. https://imgur.com/a/KxL6cuD

"The average speed of 3G connections is 3 megabits per second (Mbps), which was 30 times faster than 2G average speed of 100 kilobits per second (or 0.1 Mbps). Some 3G connections could achieve speeds of 7Mbps.", per the BiPartisan Policy Center (here, https://bipartisanpolicy.org/blog/cellular-data-and-digital-divide/).

American source, but the least politically charged I could find.

Why am I paying $50 a month for a signal that can't handle a podcast or music?

Re: 3G on LTE/LTE+ Ridiculously Slow

hTideGnow — Fri, 10 Sep 2021 13:23:18 GMT

@joecanadian1 I think you are talking about 3Mpbs on LTE/LTE+ . From your screenshot , you are using LTE , not 3G

Which exact area , city and province, you are at?

Also, try to do one more thing, change the Network setting to 3G only. Yes, 3G sound old, but some reported that their speed at 3G network is better than LTE. PM traffic on 3G is not throttled and can reach 11Mpbs, while traffic on LTE network is throttled at 3Mpbs

Also, you might want to try your test again in other part of the town, some area could get a full 3Mps on LTE. Many of us getting close to this speed. Your awful result might be just related to the location (signal towers)

Re: 3G on LTE/LTE+ Ridiculously Slow

Dunkman — Fri, 10 Sep 2021 13:22:28 GMT

Most customers are able to get faster data speeds than what you are tested. Might be the location where you are.

Might want to force your phone to the 3G connection. LTE connection is capped. 3G connection is not capped and for some customers, offers a better data experience.

Re: 3G on LTE/LTE+ Ridiculously Slow

joecanadian1 — Fri, 10 Sep 2021 13:43:22 GMT

I'll give that a try this morning and see what happens. I'm downtown Toronto, in a Condo building.

Re: 3G on LTE/LTE+ Ridiculously Slow

joecanadian1 — Fri, 10 Sep 2021 14:03:07 GMT

I tried dropping down to 3G to see if that got me a better connection. I was not able to run a speedtest as the connection on 3G was too spotty to actually get a connection.

Google attempt 1: https://imgur.com/a/gZmZ6Km

Google attempt 2: https://imgur.com/a/iaGyLke

Ookla Speedtest: https://imgur.com/a/xvGg5MM

So I have 10 GB of data and 2 GB of promotional data. And I use data a lot - typically 6-8 gb a month. What's the point of paying for it if you can't use it?

Re: 3G on LTE/LTE+ Ridiculously Slow

Dunkman — Fri, 10 Sep 2021 14:27:08 GMT

@joecanadian1

Which company were you using before?

Maybe check the nearest cell tower:

https://www.ertyu.org/steven_nikkel/cancellsites.html

PM uses Telus/Bell towers.

Re: 3G on LTE/LTE+ Ridiculously Slow

hTideGnow — Fri, 10 Sep 2021 14:32:04 GMT

@joecanadian1 wrote:
I'll give that a try this morning and see what happens. I'm downtown Toronto, in a Condo building.

Downtown Toronto should be good. Telus uses a combination of Bell and Telus towers and generally speaking, Bell has the best reception in DT Toronto.

But..I did have experience with Rogers. I worked in a building facing directly to CN Tower and the Rogers signal was terrible. Probably the signal , disturbance from CN Tower was way too strong.

Do you have friends on Telus/Bell/Koodo/Virgin? have them to test the signal in your particular location and see how if they are any better.

What kind of phone do you have?

Re: 3G on LTE/LTE+ Ridiculously Slow

Anonymous — Fri, 10 Sep 2021 15:00:54 GMT

@joecanadian1

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: 3G on LTE/LTE+ Ridiculously Slow

joecanadian1 — Fri, 10 Sep 2021 18:57:52 GMT

This got me up to 2.5 Mb up/down. Good enough.

Re: 3G on LTE/LTE+ Ridiculously Slow

hTideGnow — Fri, 10 Sep 2021 20:35:36 GMT

@joecanadian1 glad it is working onw.

may I know which exact step you did to bring your speed up?

Re: 3G on LTE/LTE+ Ridiculously Slow

Fowler — Fri, 26 May 2023 22:24:29 GMT

I want a service ticket started