topic Activation of phone in Get Support

Activation of phone

APigeon123 — Thu, 06 Jan 2022 08:20:48 GMT

We haven't received an activation code yet for my phone

Re: Activation of phone

softech — Thu, 02 Sep 2021 00:55:26 GMT

@APigeon123 What activation code?

are you existing user trying to do a SIM Swap and waiting for a 2FA code?

or you are new user for new activation? For new activation, you can use 2GBBonus as the promo code for plan $35 and above. You can also put in a Friend Referral code you got from your friend

Re: Activation of phone

esjliv — Thu, 02 Sep 2021 02:49:19 GMT

@APigeon123 wrote:
We haven't received an activation code yet for my phone

@APigeon123

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Leave the OLD provider SIM card in your phone to accept the PORT via SMS/text.

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile