topic Re: Not receiving phone calls or text in Get Support

Not receiving phone calls or text

DarrenS — Thu, 06 Jan 2022 08:20:47 GMT

I can call out and send texts… not sure the issue I’ve tried everything listed on previous posts. Anyone else having this issue?!

Re: Not receiving phone calls or text

darlicious — Fri, 10 Sep 2021 11:16:07 GMT

@DarrenS

Have you had all of your services working before or did you just port your number in?

Re: Not receiving phone calls or text

DarrenS — Fri, 10 Sep 2021 12:07:04 GMT

Everything was working up until yesterday and I’ve been with Public Mobile for over a year

Re: Not receiving phone calls or text

softech — Fri, 10 Sep 2021 12:18:00 GMT

@DarrenS if you have a second phone around and can use to do a test, try this

1. turn off your phone and the second phone first

2. put your PM SIM in the second phone and see if you can receive phone calls and text

3. if it works, with your PM SIM still in the 2nd phone, power off the 2nd phone

4. wait 2 mintues

5. move the SIM back to the original phone and see if it works

Re: Not receiving phone calls or text

Dunkman — Fri, 10 Sep 2021 12:37:45 GMT

@DarrenS

To troubleshoot further:

which model phone?

where do you live?

Somebody earlier did a system update on their phone and it seemed to work afterwards.

Re: Not receiving phone calls or text

smfrz04 — Fri, 10 Sep 2021 12:46:37 GMT

I am having the same issue. I have a 2020 iPhone SE and live on the east coast.

Re: Not receiving phone calls or text

softech — Fri, 10 Sep 2021 12:54:49 GMT

@smfrz04 please make sure your phone got all the latest updates as advised above

Also, try the SIM on another phone and see if it works. If so, it might work after you move the SIM back to the original phone

Re: Not receiving phone calls or text

smfrz04 — Fri, 10 Sep 2021 12:57:26 GMT

It is updated... I will try the phone switch later!

Re: Not receiving phone calls or text

t_p — Fri, 10 Sep 2021 12:59:17 GMT

@DarrenS wrote:
Everything was working up until yesterday and I’ve been with Public Mobile for over a year

There seems to be many complaints of this nature the last few days.

It could well be some issues from the PM network. There could be some flakiness when systems are restored after outages.

Keep trying to reboot and renew the settings periodically to see if the issue will resolve by itself soon.

Re: Not receiving phone calls or text

Dunkman — Fri, 10 Sep 2021 13:04:03 GMT

@smfrz04 wrote:
It is updated... I will try the phone switch later!

@smfrz04

The typical suggestions for this issue:

reboot phone

network reset of phone

Trying the SIM card in another working phone. If working, then retry SIM card back to your phone.

Forcing the phone to 3G network

Might need to contact Customer service agent (CSA) to see whether account provision issue.

Re: Not receiving phone calls or text

esjliv — Fri, 10 Sep 2021 21:12:25 GMT

@DarrenS wrote:
I can call out and send texts… not sure the issue I’ve tried everything listed on previous posts. Anyone else having this issue?!

@DarrenS seems many others over the past few days similar to you....

Regardless of your fix for this time around. If you are in an area that you have always received calls and texts previously, I would let CSA know about this.

As more people are reporting this to the Community, I think these customers should be letting CSA know.

Do you have an LG G7 thinq, by any chance?

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Not receiving phone calls or text

Nezgar — Sat, 11 Sep 2021 03:08:12 GMT

Saw some posts on Reddit re this issue Koodo/Public mobile - in NS+NL at least - someone was able to resolve by switching their phone to 3G

Seems to be recurring issue with handoff failing from LTE to 3G in eastern/atlantic Canada. Based on previous feedback it will start working eventually....

Re: Not receiving phone calls or text

darlicious — Sat, 11 Sep 2021 03:28:27 GMT

@Nezgar

This is an ongoing issue. There is a lack of service generally in those two provinces with large rural areas with no service at all. It's a real problem that has MLA's lobbying telecoms for better service for their constituents.