topic Re: Not receiving calls in Get Support

Not receiving calls

RJR — Thu, 06 Jan 2022 08:20:37 GMT

Tonight, I am able not able to receive calls or texts on my phone. My wife is able to receive texts and calls from me, but her outgoing calls to me do not register on my phone. Anyone else having this situation tonight?

Re: Not receiving calls

cavemantoronto — Fri, 10 Sep 2021 01:26:47 GMT

@RJR wrote:
Tonight, I am able not able to receive calls or texts on my phone. My wife is able to receive texts and calls from me, but her outgoing calls to me do not register on my phone. Anyone else having this situation tonight?

Lots of reports of that today - There's something wrong with the network. Are you able to get calls and texts from anyone else?

Re: Not receiving calls

esjliv — Fri, 10 Sep 2021 01:27:38 GMT

@RJR wrote:
Tonight, I am able not able to receive calls or texts on my phone. My wife is able to receive texts and calls from me, but her outgoing calls to me do not register on my phone. Anyone else having this situation tonight?

@RJR

There seems to be others reporting similar issues.

Try:

*rebooting

*going into airplane mode then back again

*reset network settings

Can you try your SIM into her phone and see if calls come in ?

If calls still do not get received to another compatible device, I would ask CSA to check on your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Not receiving calls

softech — Fri, 10 Sep 2021 01:37:05 GMT

@RJR Any chance you are in the Ottawa area?

do you have a second phone you can test your SIM card with?

put our SIM into the second phone see if you can receive calls and text. If it works, with the SIM still in the phone, turn off the second phone. Wait a minute or two and then move the SIM ack to your original phone and see if issue is resolved.

Let us know how it goes.

Re: Not receiving calls

Amazee — Fri, 10 Sep 2021 01:53:12 GMT

same here. I can not receive any calls.

Re: Not receiving calls

softech — Fri, 10 Sep 2021 01:58:16 GMT

@Amazee which area you are at?

try the steps above to test with a 2nd phone..

Re: Not receiving calls

Amazee — Fri, 10 Sep 2021 02:01:23 GMT

Halifax Canada. Support in private msg asked me to turn my phone on and off, no change.

Re: Not receiving calls

softech — Fri, 10 Sep 2021 02:16:44 GMT

@Amazee

You have opened a ticket with PM support and the are replying you alrady?

do you have a second phone to put the SIM into it to test?

Re: Not receiving calls

Amazee — Fri, 10 Sep 2021 02:19:07 GMT

Right... They said they refreshed and for me to turn my phone off and then back on... But its the same, no incoming calls.

Re: Not receiving calls

Amazee — Fri, 10 Sep 2021 02:19:53 GMT

No second phone to test, but I can probably get one tomorrow to test.

Re: Not receiving calls

softech — Fri, 10 Sep 2021 02:21:37 GMT

@Amazee the trick might work without having to have the Support to reprovision your account on the backend. But since your have a ticket opened with PM support and they are replying already, let they know and they can probably resolve it quickly

Let us know how it turns out.

Re: Not receiving calls

RJR — Fri, 10 Sep 2021 03:16:08 GMT

I am not sure that I have actually messaged a support person. 2 or 3 members of community have responded.

Re: Not receiving calls

JK8 — Fri, 10 Sep 2021 03:21:10 GMT

@RJR wrote:
I am not sure that I have actually messaged a support person. 2 or 3 members of community have responded.

You can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Not receiving calls

Gyg — Fri, 10 Sep 2021 03:35:27 GMT

Same

Re: Not receiving calls

RJR — Fri, 10 Sep 2021 03:47:32 GMT

Haven't had any other calls today, if memory serves. I made outgoing calls though.

Re: Not receiving calls

JK8 — Fri, 10 Sep 2021 03:52:37 GMT

@RJR @Gyg

Can you try this to see if it makes a difference. Can you set your preferred network to 3G on your phone and reboot and then have someone call you.

Re: Not receiving calls

RJR — Fri, 10 Sep 2021 03:54:36 GMT

Thank you. I just switched to 3g a few minutes ago. Will test in morning.

Re: Not receiving calls

JK8 — Fri, 10 Sep 2021 03:55:34 GMT

@RJR wrote:
Thank you. I just switched to 3g a few minutes ago. Will test in morning.

Could you also reboot phone. Thanks.

Re: Not receiving calls

RJR — Fri, 10 Sep 2021 03:58:57 GMT

Done, thx.

Re: Not receiving calls

RJR — Fri, 10 Sep 2021 04:10:55 GMT

Am in Ottawa. I wonder if there might be a network difficulty. My wife's phone is 3g only, and seems to be working normslly.