topic Re: Can't receive text in Get Support

Can't receive text

Lana — Thu, 06 Jan 2022 08:20:26 GMT

Anyone else in the Ottawa area not receiving their text? I eventually was able to send one after shutting

off a couple times but incoming still not coming thru

Re: Can't receive text

esjliv — Thu, 09 Sep 2021 23:23:33 GMT

@Lana wrote:
Anyone else in the Ottawa area not receiving their text? I eventually was able to send one after shutting
off a couple times but incoming still not coming thru

@Lana

Was it working previously?

Are you android, if so, do you have CHAT FEATURES enabled? Try turning them off.

Turn chat features on or off

On your device, open Messages .
At the top right, tap More. Settings.
Tap Chat features.
Toggle "Enable chat features" on or off.

Other things to try:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Re: Can't receive text

Lana — Thu, 09 Sep 2021 23:34:39 GMT

Nope nothing worked. Can also call out but straight to voice mail calling in

Re: Can't receive text

lins1216 — Thu, 09 Sep 2021 23:47:21 GMT

Hi Lana,

Apologies this is happening to you! I am having the same issue, I ran out of minutes and data today (despite having some left over minutes and data from a holiday bonus, I received a notice that both were 95% used), then my texts stopped working, despite my plan having unlimited texts that don't require data. I also can't seem to receive calls. I can send texts, not sure if my outgoing calls are working.

I'm in Halifax and it's very frustrating! I know it's not a network issue as my husband is also on Public and is having none of the same issues. He is also in hospital, so without my phone working, there's no way the hospital can call me overnight if something happens! Very scary and frustrating situation to be in- definitely the last thing I needed to happen right now.

I bought minute and data add-ons to see if that would work, but it did not. I tried all the things mentioned above, still no solution. My account says it's active and the SIM is correct, so I don't know. I have submitted a ticket, hopefully I hear soon.

If you figure it out, please let me know! I really don't like that no one can call me right now with all going on....

Re: Can't receive text

softech — Fri, 10 Sep 2021 00:09:47 GMT

@Lana

there was another post reported that they had no incoming calls and services this morning in Ottawa area too..

Re: Cannot receive calls - Community (publicmobile.ca)

But they are good now. So, maybe there was an outage in the area.

Re: Can't receive text

lins1216 — Fri, 10 Sep 2021 00:17:58 GMT

I'm good now aswell... received over 30 texts just now, and a voicemail. Too bad I missed all these throughout the day, but am glad to have it working for overnight now! Will be able to rest a bit easier. Hope your phone is now working aswell Lana!

Re: Can't receive text

softech — Fri, 10 Sep 2021 00:22:37 GMT

@lins1216 Yes, it does look like at outage earlier. Glad everything is working now.

Re: Can't receive text

Anonymous — Fri, 10 Sep 2021 00:31:39 GMT

@Lana

check it out is issue Towers Map in your area...outages Here link,

something maybe is help, do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Can't receive text

Lana — Fri, 10 Sep 2021 18:46:33 GMT

I also received a used data message. When someone calls my phone it goes straight to voice mail. When I shut down the phone, all incoming texts come in at once then seems that they are blocked again. My renewal date is tomorrow so I should be good also. I am putting a ticket in .. will let you know how it turns out

Re: Can't receive text

Nezgar — Sat, 11 Sep 2021 03:00:09 GMT

@Lana you may have already received a response or the service has been restored by now - but others have been able to workaround the issue by forcing the phone to 3G mode (disable LTE)

Re: Can't receive text

Lana — Sat, 11 Sep 2021 19:47:18 GMT

I think I realized why now just in case it happens to you again. Both of us had used all out allotted data. My phone was set to send all text SMS which requires the data I think. Once I renewed this morning all was well!

Re: Can't receive text

Anonymous — Sat, 11 Sep 2021 19:50:48 GMT

@Lana : I call this a drawback of iMessage or chat that require the internet (optionally). Internet iMessage only works between iOS devices so it's already limited. Just keep it on plain old SMS texting and it'll all work.

Re: Can't receive text

hTideGnow — Sat, 11 Sep 2021 19:52:14 GMT

@Lana both SMS and MMS does not count toward your data limit . But, it is good it is working now..

Re: Can't receive text

Dunkman — Sat, 11 Sep 2021 19:53:54 GMT

@Lana wrote:
I think I realized why now just in case it happens to you again. Both of us had used all out allotted data. My phone was set to send all text SMS which requires the data I think. Once I renewed this morning all was well!

@Lana

Glad to hear that things are working fine.

However, the reasoning behind why it is working is not correct. SMS texts do not require data. Some live chat (RCS Message - Android) and iMessage requires active data. MMS messaging (picture texts) requires data to be turned on (does not use up data though).

You were also having incoming calls going to voice mail (ie. not able to receive calls) and that has nothing to do with data running out earlier.

There has been several customers in the last few days that were unable to receive texts or phone calls. Some form of outage that has not been explained by PM yet.