topic Submit does not work in Get Support

PIN Number

Royce2 — Thu, 06 Jan 2022 08:20:19 GMT

How do I find the PIN to make a payment?

Re: PIN Number

Anonymous — Thu, 09 Sep 2021 21:40:17 GMT

@Royce2 - You should have your PIN from when you signed up. I believe it would have been in your welcome text.

Submit does not work

Royce2 — Thu, 09 Sep 2021 21:41:00 GMT

I am trying to make a payment by credit card. When I press submit nothing happens.

Re: Submit does not work

softech — Thu, 09 Sep 2021 21:43:30 GMT

@Royce2 there has been many browser issues lately.

before moving further, please wait 5 mins, check your credit card to confirm PM has not charge you yet

If so, then try to use another browser (Edge/Chrome/Firefox) to do it again

or you can also try to use Incognito mod

or try clear cache and restart the browser

or try on another machine/phone

Re: PIN Number

Royce2 — Thu, 09 Sep 2021 21:44:37 GMT

I never received a welcome text.

Re: PIN Number

t_p — Thu, 09 Sep 2021 21:45:58 GMT

@Royce2 wrote:
How do I find the PIN to make a payment?

If you can't find it, you'll need Customer Service help.

Private Messages - Community (publicmobile.ca)

Re: PIN Number

hTideGnow — Thu, 09 Sep 2021 21:47:46 GMT

@Royce2 if you are unable to find the PIN, only PM CS agent can assist you to reset

Open a ticket with Chatbot,

Type: forgot log in information
Then Click "Conta ct Us" , and then click "Click here to submit a ticket"

Re: PIN Number

Anonymous — Thu, 09 Sep 2021 21:49:31 GMT

@Royce2

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,>> you will say forgetting and they will Reset for you,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Submit does not work

t_p — Thu, 09 Sep 2021 21:49:51 GMT

@Royce2 wrote:
I am trying to make a payment by credit card. When I press submit nothing happens.

Check the Available Funds in your account. Sometimes the payment goes through even though it appears it does not.

If not, login incognito mode and do the payment again.

Re: Submit does not work

Anonymous — Thu, 09 Sep 2021 22:01:52 GMT

@Royce2

you can Remove your credit card and Logout and

you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

Re: Submit does not work

Anonymous — Thu, 09 Sep 2021 22:02:13 GMT

@Royce2

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,