topic Re: New plans in Get Support

New plans

Nasirk — Thu, 06 Jan 2022 08:20:10 GMT

Hi,

Do you guys have any clue why the other plans don't show up anymore in the account?

Re: New plans

esjliv — Wed, 01 Sep 2021 02:00:22 GMT

@Nasirk wrote:
Hi,
Do you guys have any clue why the other plans don't show up anymore in the account?

@Nasirk

What 'other' plans are you referring to?

Only the In-market plans are available for new and changing plan options.

Public Mobile plans can be subject to change at any time.

Re: New plans

Nasirk — Wed, 01 Sep 2021 02:02:33 GMT

I meant in the changing plan section. I can't see the plans.

Re: New plans

esjliv — Wed, 01 Sep 2021 02:22:15 GMT

@Nasirk wrote:
I meant in the changing plan section. I can't see the plans.

@Nasirk ooooh,

This can happens sometimes.

Log out, then open a tab in incognito mode. This usually fixes silly things.

EDIT: I just tried, it was a little slow to the gate, but plans are visible via incognito mode tab. If still not seeing the plans, wait 1/2 hour then try again.

OR, try a totally different device.

Re: New plans

Nasirk — Wed, 01 Sep 2021 02:11:15 GMT

I've done it but still doesn't work. Under the current plan is empty too. both options. Regular n incognito.

Re: New plans

JK8 — Wed, 01 Sep 2021 02:18:39 GMT

@Nasirk wrote:
I've done it but still doesn't work. Under the current plan is empty too. both options. Regular n incognito.

Try a different browser. Chrome and edge work well.

Note: This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: New plans

Nasirk — Wed, 01 Sep 2021 02:19:25 GMT

This works. Thank you for telling me.

Re: New plans

AE_Collector — Wed, 01 Sep 2021 04:02:24 GMT

I get a page without any details of my account fairly often when logging in to self serve. I usually click on a different tab and then back to the tab I wanted and it loads. This might be what you are seeing…errr… not seeing.

AE_Collector

Re: New plans

Korth — Wed, 01 Sep 2021 02:55:54 GMT

PM Self-Serve also doesn't like certain adblockers and scriptblockers.

AdBlockPlus, Ghostery, IDX, ShieldApps, and steganos each break the site.

Brave's built-in blocking doesn't.

(Based on my experiences, anyhow.)

"Incognito" usually works, but not always. Clearing cookies and cache (and restarting the browser) is a more dependable fix. Using a different (site-compatible) browser should always work.