topic Re: Issues with sending and receiving texts messages in Get Support

Issues with sending and receiving texts messages

felix67 — Thu, 06 Jan 2022 08:20:04 GMT

Why today i have problem to send and receive text messages?

Re: Issues with sending and receiving texts messages

computergeek541 — Thu, 09 Sep 2021 16:10:28 GMT

@felix67 wrote:
Why today i have problem to send and receive text messages?

Issues such as these can sometimes be fixed by restarting the device. Are calls and data working? Also, try disabling iMessage (and enable SMS). Also, try disabling RCS chat features to see if there problem is with that aspect. This could be a momentary problem with Public Mobile's network and systems that could resolve itself if you try sending your text messages at a later time.

Re: Issues with sending and receiving texts messages

felix67 — Thu, 09 Sep 2021 16:12:51 GMT

I already re-started my phone 5 times. also i have switched to airplane mode few times, but still not working correctly.

Re: Issues with sending and receiving texts messages

Anonymous — Thu, 09 Sep 2021 18:26:31 GMT

@felix67 wrote:
Hi
I already re-started my phone 5 times. also i have switched to airplane mode few times, but still not working correctly.

@felix67

can you test your SIM card in another device, to test your issue in SIM card network or your device,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Issues with sending and receiving texts messages

esjliv — Thu, 09 Sep 2021 22:53:17 GMT

@felix67 wrote:
Why today i have problem to send and receive text messages?

@felix67

There were some network issues reported today.

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

You can also perform a reset of device's your network settings and see if that resets anything.

Re: Issues with sending and receiving texts messages

Yahya_ — Thu, 09 Sep 2021 22:58:38 GMT

Here are some things you might attempt to troubleshoot.

Examine the signal strength and coverage.
Check to see whether the network extends to your region.
Place and receive calls for practice.
Restart your system or device.
Check your device's Blocked Number and Spam settings.