topic Re: Text message is not work in Get Support

Text message is not work

Bosun7 — Thu, 06 Jan 2022 08:19:55 GMT

I'm in Europe now, but my phone (***)***-****, SMS, text message is not working. My plan say international text free, it is always work, but now not, I can't open my email, credit card account, because they sent authentication text on my phone.

*Please help me.

Re: Text message is not work

softech — Thu, 09 Sep 2021 12:30:31 GMT

@Bosun7 International text included means you can text from Canada internationally. Not you can receive text while you are not in Canada.

what you need is Europe roaming, but this does not offered by PM. PM only has roaming in USA.

You won't be able to receive 2FA text while in Europe because of this.

Re: Text message is not work

t_p — Thu, 09 Sep 2021 12:30:56 GMT

@Bosun7 wrote:
I'm in Europe now, but my phone (***)***-****, SMS, text message is not working. My plan say international text free, it is always work, but now not, I can't open my email, credit card account, because they sent authentication text on my phone.
*Please help me.

Can you still log in to your self serve account?

Or call *611 to check the status of your account.

Re: Text message is not work

Yummy — Thu, 09 Sep 2021 13:56:20 GMT

@t_p wrote:
Can you still log in to your self serve account?
Or call *611 to check the status of your account.

This has nothing to do with OP ability to log in into his/her account.

OP is in EUROPE! PM's SMS/MMS does not work from outside Canada. ONLY while PM customer is in Canada free texting will work.

Re: Text message is not work

Dunkman — Thu, 09 Sep 2021 13:59:51 GMT

@Bosun7

As mentioned in the first post, you are unable to use Public mobile service in Europe. Only in Canada and USA (if you purchase a 10 day USA roaming package). You will need to purchase a European SIM card to use data and telephone services in Europe. In general, European phone plans are cheaper than Canada.

This will not fix your inability to receive texts from banks. That is more problematic. Some people will use a VOIP service like Fongo.com. One work around would be having a family member purchase a PM Sim card in Canada. Do a SIM swap in your self service account. Put the new PM SIM card in a working phone here. Your phone number will be working in this phone in Canada. Once the phone receive the text, call or contact you with the code. Once you come back to Canada, put the new Sim card in your own phone. Discard the old SIM card.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/m-p/704175#M51139

Maybe others have better ideas on how to receive texts from bank while away from Canada.

Re: Text message is not work

Triguy — Thu, 09 Sep 2021 14:00:21 GMT

PM only offers roaming in the US. You could either purchase a local sim or use Wi-Fi apps like Textnow.

Re: Text message is not work

t_p — Thu, 09 Sep 2021 14:27:09 GMT

@Yummy wrote:
@t_p wrote:
Can you still log in to your self serve account?
Or call *611 to check the status of your account.
This has nothing to do with OP ability to log in into his/her account.

OP is in EUROPE! PM's SMS/MMS does not work from outside Canada. ONLY while PM customer is in Canada free texting will work.

NOTED! My coffee must not be strong enough today!🙄

Re: Text message is not work

BlueB — Thu, 09 Sep 2021 14:41:19 GMT

@Bosun7

If you're in Europe, you can get a prepaid SIM card easily and have access to texts/calls/data while you're there. It doesn't help your Public Mobile situation, but this would atleast get you connected.

Re: Text message is not work

hTideGnow — Thu, 09 Sep 2021 15:04:55 GMT

@Bosun7 wrote:
I'm in Europe now, but my phone (***)***-****, SMS, text message is not working. My plan say international text free, it is always work, but now not, I can't open my email, credit card account, because they sent authentication text on my phone.
*Please help me.

Get a free TextNow VoIP app and a free Canadian phone number so you can call back Canada for free

for credit card and financial institutions, you can call them using the TextNow and maybe you can ask them to change the 2FA back to email for you?

for email .. if you are using the same phone (assuming you have Wifi there), it shouldn't ask you for 2FA to logon isn't it? your phone already setup to logon

Re: Text message is not work

HoneyJ — Thu, 28 Oct 2021 22:01:07 GMT

Hi,

I had a similar question. I am currently in Europe, so I know I won’t be getting any text messages while I’m here, but when I return to Canada, will those text messages eventually get to me, or will they just never come to my phone?

Re: Text message is not work

Anonymous — Thu, 28 Oct 2021 22:14:57 GMT

@HoneyJ

you will receive the texts messages once you get public mobile signal in canada
and make sure you Rebooting your phoone to receive them

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Text message is not work

Anonymous — Thu, 28 Oct 2021 22:17:32 GMT

@HoneyJ : I'm not sure what the timeframe cut-off point is but when you re-connect to here, the more recent texts will come through. They are in a queue. How else would you get texts when your phone is off or out of range.

Please do report back how far back you got them. The timestamps should be valid. I think we'd be interested to know. I suppose any of us regulars with multiple accounts could test that.