topic Re: ADD ON NOT ACTIVATED in Get Support

ADD ON NOT ACTIVATED

Louloute — Thu, 06 Jan 2022 08:19:51 GMT

Please HELP

I did an add on of 15$ for 1GB of data but I did not receive it at all.

My account is showing I have 15$ but the data is not activated

Re: ADD ON NOT ACTIVATED

Triguy — Tue, 31 Aug 2021 19:53:52 GMT

Purchasing an add-on is a two step process. You will need to add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: ADD ON NOT ACTIVATED

Anonymous — Tue, 31 Aug 2021 19:54:43 GMT

@Louloute

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ?

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Re: ADD ON NOT ACTIVATED

softech — Tue, 31 Aug 2021 19:56:11 GMT

@Louloute you have just loaded the fund and not really bought the Addon yet. Head back to Purchase Addon page and buy. It will use the fund currently sitting in your account for the transaction. Once done, reboot your phone and you should be good to go.

Re: ADD ON NOT ACTIVATED

Louloute — Tue, 31 Aug 2021 20:04:30 GMT

Oh thanks soooo much

It works I could not think about this without your answer

Re: ADD ON NOT ACTIVATED

softech — Tue, 31 Aug 2021 20:12:22 GMT

@Louloute glad it works.. yes, its a bit confusing there

Re: ADD ON NOT ACTIVATED

AE_Collector — Wed, 01 Sep 2021 02:17:23 GMT

Because PM is Prepaid service the funds need to be in your account before you can buy an add-on. Once you add the funds you haven’t completed the purchase, you have just begun the purchase. Then select the add-on and you’re done.

AE_Collector