Payment issue

beatrizch — Thu, 06 Jan 2022 08:19:41 GMT

Hi, I'm having problem paying my phone bill. There's an error in the system and I was wondering if you guys could help me.

Thanks.

Re: Payment issue

t_p — Wed, 08 Sep 2021 20:27:30 GMT

@beatrizch wrote:
Hi, I'm having problem paying my phone bill. There's an error in the system and I was wondering if you guys could help me.
Thanks.

Log out and log in using another browser or Incognito mode.

Check account status and see if payment has gone through.

Re: Payment issue

Anonymous — Wed, 08 Sep 2021 20:27:08 GMT

@beatrizch : What error? You can also use the 611 service and your 4 digit PIN to make a payment. Or redeem vouchers without that PIN needed. Or even use the Instant Top-up method in some stores.

Re: Payment issue

Anonymous — Wed, 08 Sep 2021 20:28:25 GMT

@beatrizch

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$ !

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount: $ ! + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

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