topic Re: reactivating in Get Support

reactivating

francag — Thu, 06 Jan 2022 08:19:34 GMT

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

Re: reactivating

computergeek541 — Wed, 08 Sep 2021 01:16:01 GMT

@francag wrote:
Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

Did you use the one-time payment option? I know that you said that you made the payment, but I'm only asking because adding a new credit card doesn't automatically submit a payment even if you're on autopay. After a renewal has failed, the payment needs to be done manually.

Re: reactivating

esjliv — Wed, 08 Sep 2021 01:19:10 GMT

@francag wrote:
Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

@francag

Confirm through your Payment History that a payment has been made.

If one was not made, make a top up payment by choosing the amount you wish to pay through your Self Serve OR make a payment by calling 611.

IF a payment WAS made, is there a resume/reactivate option you can select?

If your account status says ACTIVE, Reboot your phone, then see if you have your services.

Re: reactivating

Anonymous — Wed, 08 Sep 2021 15:33:12 GMT

@francag

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.