topic Re: Activating problem in Get Support

Activating problem

Mabolla — Thu, 06 Jan 2022 08:19:30 GMT

Hi there

I have a problem with activation of my sim card during which I entered the wrong number for IMEI. I got charged but putting over the number for activation failed, what need to do now?

Re: Activating problem

JK8 — Tue, 31 Aug 2021 02:15:08 GMT

@Mabolla wrote:
Hi there
I have a problem with activation of my sim card during which I entered the wrong number for IMEI. I got charged but putting over the number for activation failed, what need to do now?

I will pm you the number to call. Check envelope icon top right.

Re: Activating problem

softech — Tue, 31 Aug 2021 02:17:08 GMT

@Mabolla you enter the wrong IMEI for porting request? There is a number you can call to talk to the Porting team and they will advise. I will private message you the number. Check the Community inbox, envelope icon on top right

Re: Activating problem

computergeek541 — Tue, 31 Aug 2021 03:53:43 GMT

@Mabolla wrote:
I have a problem with activation of my sim card during which I entered the wrong number for IMEI. I got charged but putting over the number for activation failed, what need to do now?

Are you trying to port a phone number to Public Mobile? IMEI is not part of the activation process, and even if you did use it for the purposes of number porting, and incorrect IMEI would not cause activation failure (Public doeen't know that it's right or wrong until the other carrier responds).

Is any of your Public Mobile service working?

Re: Activating problem

Anonymous — Tue, 31 Aug 2021 15:37:29 GMT

@Mabolla

i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

How To Activate Online visit Here link for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link

for new customers who activate online.only, To get 2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB , 2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter Promo Code for 2GB Free, ( 2GBBONUS )

2. Enter Friend Referral Code (xxxxxx) to you will receive a one-time credit of $10..,like a SIM card for Free is will be cover,

they will applied within 72hr,,,

*information about Refer A Friend Reward, How Does It Work visit Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

and Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if are you stuck with Transferring your old Phone Number,

you how to contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good Luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Activating problem

BKNS27 — Tue, 31 Aug 2021 16:25:04 GMT

@Mabolla

You only need to input the IMEI when you are porting over to PM as noted by others.

If you are porting over and if the IMEI is incorrect, just contact the CSAgent by clicking on the SIMon chat button and type in create a ticket.