topic Re: Monthly billing in Get Support

Monthly billing

dj320 — Thu, 06 Jan 2022 08:19:29 GMT

I need a monthly billing statement in order to get reimbursement for my phone charges. How can I get one?

Re: Monthly billing

softech — Tue, 07 Sep 2021 19:44:27 GMT

@dj320 PM does not have invoice for easy download. However, you can open a ticket with PM Customer Support Agent to request them to send you the invoices. It might take some time , so, it is better to request every 3 or 6 months.

here are more information and sample, thanks to @AE_Collector

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To open ticket with PM:

(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Monthly billing

Anonymous — Tue, 07 Sep 2021 19:51:51 GMT

@dj320

go sign in to Self-Serve, to review your account, and review payment history,

but if you want to get a invoice you have to Contact Customer Support Agent by CS_Agent , Explain your issue they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Monthly billing

darlicious — Tue, 07 Sep 2021 20:02:20 GMT

@dj320

If possible it's best to request 30 day invoices in 90 day, 180 day or 360 day increments to cut down on extra work for CSA's and your wait times to recieve them.

If you just need the breakdown to accompany credit card charges then private message @LurganIeUk who can supply you with an excel file to print out your pm account billing which is faster than awaiting invoices from pm. You may want it just for your own records.

Re: Monthly billing

LurganIeUk — Tue, 07 Sep 2021 20:15:01 GMT

If you just need the breakdown to accompany credit card charges then private message @LurganIeUk who can supply you with an excel file to print out your pm account billing by extracting the actual data from PM into an unofficial but a good looking 30 day statement of your account, which is faster than awaiting invoices from pm. You may want it just for your own records.