topic Re: usa roaming dropping calls in Get Support

usa roaming dropping calls

guy-ffc — Thu, 06 Jan 2022 08:19:23 GMT

i have multiple roaming added and cannot make a call past one min long

xxxxxxxxxxx how do I get this fixed?

edited by computergeek541: phone number removed

Re: usa roaming dropping calls

Triguy — Tue, 07 Sep 2021 12:40:50 GMT

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

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Re: usa roaming dropping calls

Dunkman — Tue, 07 Sep 2021 12:53:38 GMT

@guy-ffc

Are you in the US right now? Which roaming packages do you have? Is that the only phone number that is affected? Does text and data work?

If you have multiple add ons with overlapping features, that might cause a glitch in the system and contacting CSA is necessary to fix the issues.

Re: usa roaming dropping calls

softech — Tue, 07 Sep 2021 13:58:28 GMT

@guy-ffc PM partnered with AT&T and T-Mobile for US roaming, which network you are connected to? did you try both and same issue?

Re: usa roaming dropping calls

Anonymous — Tue, 07 Sep 2021 14:09:04 GMT

@guy-ffc : This is almost always a problem of having multiple same-feature add-ons. You can't stack up a talk add-on on an existing talk add-on. Each add-on needs to run out the clock too. ie 10-24 hour periods. If you wish to re-buy then you need to contact the CSA's or wait another 24 hours.

You can buy the different data buckets if you've used all of one but the same 10-24 hour period stands to not buy the same one.