topic Re: Porting out in Get Support

Porting out

Markadam — Thu, 06 Jan 2022 08:19:07 GMT

Hello,

I need to change providers (NOT my choice). Yesterday I signed up with the new provider and attempted to port my number. I have not yet received the text from PM.

How long will it take to get the text?

Thanks

Re: Porting out

hairbag1 — Mon, 30 Aug 2021 19:06:11 GMT

@Markadam wrote:
Hello,

I need to change providers (NOT my choice). Yesterday I signed up with the new provider and attempted to port my number. I have not yet received the text from PM.

How long will it take to get the text?

Thanks

Yourf PM account has to stay up-to-date until successfuly ported.

Leave PM sim in the phone ...you'll get a request for confirmation of your port..then you must reply within a specific time.

edit... "within"

Re: Porting out

Anonymous — Mon, 30 Aug 2021 18:23:53 GMT

@Markadam

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

and if you missing the message and you account is still activated with PM

do one thing Rebooting the phone with the SIM card PM

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Porting out

LeePublic — Mon, 30 Aug 2021 18:22:51 GMT

As soon as you request a port, you should receive a text from PM requesting you to text YES to that number and then the port should process.

Re: Porting out

softech — Mon, 30 Aug 2021 18:28:25 GMT

@Markadam is your PM service still active? Yes, it has to be Active and not suspended

if your PM is active, then go back to your new provider, tell them you didn't get the text and ask them to re-trigger the process. Just make sure your PM SIM is on a phone, ready to receive text and ready to reply

**curious, what is the reason that's "NOT my choice" for leaving? your office is paying your phone bill?

Re: Porting out

Markadam — Mon, 30 Aug 2021 18:31:10 GMT

Thank you for the notes.

1.Sim still in phone and active.

2. Phone has been rebooted.

3. It's been 22 hours since request was made and no text received.

Re: Porting out

Anonymous — Mon, 30 Aug 2021 18:38:43 GMT

@Markadam : Was the PM SIM in the phone the entire time? Primarily for the first while? Also, porting support is up to the new provider. Why aren't you asking them?

Re: Porting out

darlicious — Mon, 30 Aug 2021 18:38:44 GMT

@Markadam

You can contact customer support to request that they send you the PAT (porting authorization text) again but you may have to make port request again with your new provider.

Re: Porting out

softech — Mon, 30 Aug 2021 18:42:40 GMT

@Markadam wrote:

3. It's been 22 hours since request was made and no text received.

you missed the initial text and the 90 mins is expired already. You will need to re-request. It should be quicker to ask your new provider to re-trigger the process

Yes, you can also ask PM,

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link (https://urlshortner.tiia.ai/Lc9xk8)