topic Re: Unable to send MMS in Get Support

Unable to send MMS

RezaT — Thu, 06 Jan 2022 08:19:05 GMT

Hi, My son’s phone has a strange problem it can receive MMS but not able to send any form of it.Text messaging and data internet are fine.Tried different APN protocols (IPV4, IPV4/IPV6) but didn’t work.

Phone:Umidigi Bison , Android 10

Thanks for any solution.

Re: Unable to send MMS

Dunkman — Mon, 06 Sep 2021 16:33:16 GMT

@RezaT

Is data working properly?

Maybe screenshot the APN settings of the phone.

Re: Unable to send MMS

RezaT — Mon, 06 Sep 2021 16:40:46 GMT

Yes, Data working fine . Will include screenshot.

Thanks

Re: Unable to send MMS

softech — Mon, 06 Sep 2021 16:42:26 GMT

Also, try a network reset

Another thing to try is to clear cache for your Messaging App.

Re: Unable to send MMS

RezaT — Mon, 06 Sep 2021 16:57:36 GMT

Tried them as well,none of them worked.

Thanks

Re: Unable to send MMS

Anonymous — Mon, 06 Sep 2021 16:58:47 GMT

@RezaT

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.to refreshing your network...

Re: Unable to send MMS

Nezgar — Mon, 06 Sep 2021 17:18:15 GMT

@RezaT

Maybe just to be sure to narrow things down to the phone or the service, try the SIM in another phone and see if MMS does/doesn't work in it as well?

Re: Unable to send MMS

Dunkman — Mon, 06 Sep 2021 18:46:18 GMT

@RezaT

maybe try the following for APN:

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Unable to send MMS

darlicious — Mon, 06 Sep 2021 23:19:02 GMT

@RezaT

Your APN Type is incorrect.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

Re: Unable to send MMS

Anonymous — Mon, 06 Sep 2021 23:34:28 GMT

@darlicious : I thought that was interesting...so I tried it. Still browse, still send MMS.

Re: Unable to send MMS

darlicious — Mon, 06 Sep 2021 23:39:46 GMT

@Anonymous

I haven't seen that one before....just noticed the IPv4/IPv6 APN protocol did you change that too? Or is that going to be @RezaT 's error preventing MMS from being sent?

Re: Unable to send MMS

Anonymous — Mon, 06 Sep 2021 23:50:05 GMT

@darlicious : Did that too. I would agree to pare the APN Type down and to just have IPv4 but for my test (in/out of airplane mode) it kept working.

Edit: oh...but I kept 4D

Re: Unable to send MMS

RezaT — Tue, 07 Sep 2021 00:36:53 GMT

With this setting can't even receive MMS

Re: Unable to send MMS

RezaT — Tue, 07 Sep 2021 00:37:46 GMT

Did that too but not working

Re: Unable to send MMS

darlicious — Tue, 07 Sep 2021 01:02:56 GMT

@RezaT

Tap the "@" key to tag a member when responding to their post....

Try these ones....

Re: Unable to send MMS

RezaT — Tue, 07 Sep 2021 01:46:37 GMT

@darlicious

I already have this setting .

Re: Unable to send MMS

JK8 — Tue, 07 Sep 2021 01:51:33 GMT

@RezaT

Can you download another messaging app to try?

Re: Unable to send MMS

softech — Tue, 07 Sep 2021 01:51:38 GMT

@RezaT , did you try posting the question to Umidigi Community as well?

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Re: Unable to send MMS

gpixel — Tue, 07 Sep 2021 01:56:39 GMT

@RezaT

was the phone used for a different provider?

can you make sure you only have the APN settings for public mobile and delete the others.

then reset your network settings

can you try installing your own sim on the phone and then test the MMS. if it works then look at the APN settings and copy it exactly on the other sim when you reinstall it

Re: Unable to send MMS

softech — Tue, 07 Sep 2021 02:00:20 GMT

@RezaT

On your APN, do you have MVNO type: and MVNO value: ? set to blank for both

Also, did you try putting SIM from another provider and see how it goes? Yes, it might be just an APN settings with PM SIM you have, but just want to see if you would have the same issue with other SIM

.. and you want to try a Factory Reset ?