Transferring add-ons

arunkrishnan185 — Thu, 06 Jan 2022 08:18:46 GMT

Hi,

If I accidentally activated one add-on instead of another one by mistake as all these are closely packed in the site structure, how can I transfer them?

For example, if I activated a Phillipines calling add-on instead of an Indian one, how can I cancel the Phillipines one and change that to the Indian one?

Thanks for helping

Re: Transferring add-ons

JK8 — Mon, 30 Aug 2021 07:26:42 GMT

@arunkrishnan185

You would need to contact a Customer Support Agent if you accidentally purchased the incorrect add-on.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

topic Re: Transferring add-ons in Get Support

Transferring add-ons

Re: Transferring add-ons