topic Re: Accounts in Get Support

Accounts

Matthews4 — Thu, 06 Jan 2022 08:18:42 GMT

i am wondering how I would be able to transfer money from one account that I don't use anymore to my new account

Re: Accounts

Quigley — Sat, 04 Sep 2021 18:27:54 GMT

@Matthews4 Sorry you can't do that here. Public Mobile doesn't allow useers to do that.

Re: Accounts

Matthews4 — Sat, 04 Sep 2021 18:29:18 GMT

So how would I get money that I have on the account I don't use any more to my new account

Re: Accounts

Quigley — Sat, 04 Sep 2021 18:31:44 GMT

@Matthews4 you can't transfer money from one account to another. There's no refunds because PM is a prepaid service.

Re: Accounts

Anonymous — Sat, 04 Sep 2021 18:38:32 GMT

@Matthews4

you can try maybe the can do it for you

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Accounts

Quigley — Sat, 04 Sep 2021 18:43:30 GMT

@Anonymous It's not allowed so no use asking if it can be done.

Re: Accounts

Matthews4 — Sat, 04 Sep 2021 18:48:57 GMT

So there is no way to bring money over from another account

Re: Accounts

Anonymous — Sat, 04 Sep 2021 18:51:47 GMT

@Quigley wrote:
@Anonymous It's not allowed so no use asking if it can be done.

@Quigley

sorry who are you to say not allowed, are you a employer for public mobile,

as i say you can try maybe the can do it for you,

Re: Accounts

Quigley — Sat, 04 Sep 2021 18:57:57 GMT

@Anonymous That request has been asked before in the past and it was refused. You don't have to be a PM employee to know that information.

Re: Accounts

Korth — Sat, 04 Sep 2021 19:12:11 GMT

Instead of arguing, you could just send a private msg to the CSAs, ask "Public Mobile employees" yourself.

What's the point of soliciting answers or advice from other users in the public forum then challenging the intent or reliability of their responses because they're as "unofficial" and "uninformed" as you are? Juvenile behaviour. Sometimes the real world gives you answers you didn't expect and didn't want to hear, deal with it.