topic Re: xxxxxxx@xxxxx.com in Get Support

xxxxxxx@xxxxx.com

DebbieOland — Thu, 06 Jan 2022 08:18:38 GMT

I cannot make calls or receive calls from my phone. It is just dead air. I have tried contacting Public Mobile without success. It is not a problem with payment as I have auto payment set up.

Edit by Dunkman: removed personal information

Service problem

softech — Sat, 04 Sep 2021 16:59:04 GMT

@DebbieOland you might want to update your subject to remove your email

did you login to PM My account and confirm the status?

Also, you have a 2nd phone to try the SIM?

are you in BC or AB affected by the outage on Thursday??

so, you have open a ticket with PM already? when did you open it? did you check your community inbox, envelope icon on top right, to see if they replied??

Re: xxxxxxx@xxxxx.com

Anonymous — Sat, 04 Sep 2021 17:01:18 GMT

@DebbieOland

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: xxxxxxx@xxxxx.com

softech — Sat, 04 Sep 2021 17:05:05 GMT

@DebbieOland you have rebooted your phone yet? you might also want to try Network Reset on your phone..

Re: xxxxxxx@xxxxx.com

DebbieOland — Sat, 04 Sep 2021 17:20:07 GMT

Yes I have rebooted my phone. It there not someone who I can speak to that can walk me through this. I am very confused by this and find the system not very user friendly.

Re: xxxxxxx@xxxxx.com

softech — Sat, 04 Sep 2021 17:25:38 GMT

@DebbieOland sorry, PM support is all online. The Community are fellow users and we try to help. Of course you can also open ticket with PM and they will communicate with you through messaging on the Community inbox.

What brand and model is your phone ? we can advise how to do a network reset.

If you like to open a ticket with PM, you can message them using the direct link:

lmost 24 hours

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After messaging them, please remember to come back to the Community and check your inbox here (envelope icon on top right). They will reply you there

Re: xxxxxxx@xxxxx.com

DebbieOland — Sat, 04 Sep 2021 17:30:36 GMT

My phone is an Apple 11. I have sent a few messages as well. I am showing 5 messages in the "envelope" but none of them seem to relate to me. I am a senior citizen and this is very, very frustrating not to be able to speak to a person.

Re: xxxxxxx@xxxxx.com

Anonymous — Sat, 04 Sep 2021 17:38:49 GMT

@DebbieOland wrote:
My phone is an Apple 11. I have sent a few messages as well. I am showing 5 messages in the "envelope" but none of them seem to relate to me. I am a senior citizen and this is very, very frustrating not to be able to speak to a person.

@DebbieOland

at public mobile Customer Service Support Agent only Contact by CS_Agent , by private message... there is a person, and the will help you...

no phone call.

Re: xxxxxxx@xxxxx.com

esjliv — Sat, 04 Sep 2021 20:39:36 GMT

Hi there @DebbieOland ,

I know you have Autopay enabled, but it is possible it failed. This can happen, but it is not the norm.

What does it say when you call 611 from your device?

It should tell you your status. You can also find this out by logging into your Self Serve account, if you are able to do that here: https://selfserve.publicmobile.ca/Overview/