topic Re: How to cancel my plan? in Get Support

How to cancel my plan?

tessasr — Thu, 06 Jan 2022 08:18:37 GMT

Hi I was wondering if I can cancel a plan without having an account and also not having access to the sim card? I actually bought this plan for a friend visiting from another country, he went back to his country and took the sim card. we didn't make a self serve for his number. What should I do? He doesn't have a way of giving me the Simcard... what do I do? I don't want to pay for the plan any more

Re: How to cancel my plan?

Anonymous — Mon, 30 Aug 2021 00:25:51 GMT

@tessasr

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: How to cancel my plan?

hairbag1 — Mon, 30 Aug 2021 00:27:02 GMT

@tessasr wrote:
Hi I was wondering if I can cancel a plan without having an account and also not having access to the sim card? I actually bought this plan for a friend visiting from another country, he went back to his country and took the sim card. we didn't make a self serve for his number. What should I do? He doesn't have a way of giving me the Simcard... what do I do? I don't want to pay for the plan any more

Nothing to do. Once that account is Expired /Suspended for 90 days...it's closed for good.

Re: How to cancel my plan?

JK8 — Mon, 30 Aug 2021 00:27:13 GMT

@tessasr

Did you set up your credit card with autopay on the account? If not then your account will close automatically after 90 days from the next renewal date.

Re: How to cancel my plan?

tessasr — Mon, 30 Aug 2021 00:27:11 GMT

I will, Thanks

Re: How to cancel my plan?

tessasr — Mon, 30 Aug 2021 00:27:56 GMT

Yes, unfortunately, I set up auto-pay...

Re: How to cancel my plan?

JK8 — Mon, 30 Aug 2021 00:29:15 GMT

@tessasr wrote:
Yes, unfortunately, I set up auto-pay...

If you know your pin to the account you can call 1 855 4Public and cancel autopay.

Re: How to cancel my plan?

darlicious — Mon, 30 Aug 2021 00:38:04 GMT

@tessasr

If you don't know the pin# just get the renewal date from 1 855 4PUBLIC ( enter the 10 digit phone #). Then put your card on hold from 9pm et before the renewal date til about noon eastern on the day of renewal. The auto pay will fail and the account will suspend and 90 days later it will cancel.

Re: How to cancel my plan?

Lorca — Mon, 30 Aug 2021 00:40:47 GMT

If you have no other option you can request a new credit card from your bank.

Re: How to cancel my plan?

AE_Collector — Mon, 30 Aug 2021 00:51:14 GMT

@tessasr

If by chance you would have a use for the plan IF you had the SIM card you can get an online account for it set up with help from the Customer Service people here. Then you can grab a new SIM card for anywhere from $2 to $10 and change to the new SIM card.

AE_Collector