topic Re: Services not working in Get Support

Services not working

Salimaarnold — Thu, 06 Jan 2022 08:18:36 GMT

I just came back from abroad and change my SIM card back, but nothing is working. No phone, no data, no texts,…

what can I do. I can see that my plan is still payed until end of November

Re: Services not working

JK8 — Sat, 04 Sep 2021 14:22:56 GMT

@Salimaarnold

What does it say in self service for status?

Re: Services not working

softech — Sat, 04 Sep 2021 14:25:27 GMT

@Salimaarnold paid till end of November? Are you in the 90 days plan?

Logon to My Account and confirm the account status first

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 14:25:48 GMT

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 14:26:27 GMT

Yes, I’m on a 90 days paid in August 25

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 14:27:07 GMT

it says active

Re: Services not working

softech — Sat, 04 Sep 2021 14:28:31 GMT

you tried your SIM on another phone?

Any chance your phone is an LG phone?

Try a network reset. Also, check the network selection, you can try a Manual selection and pick Public Mobile.

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 14:36:34 GMT

No, i haven’t tried another phone, as I don’t have anybody to ask around me.

my phone is an iPhone.

i did select public mobile, but no changes

Re: Services not working

Dunkman — Sat, 04 Sep 2021 14:42:33 GMT

@Salimaarnold

As mentioned above, try network reset of phone. Rebooting phone. Also, can try toggle airplane mode on, then off.

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 14:43:48 GMT

On my Mobile Data network settings I have only the hotspot and not all the other setups:

Re: Services not working

esjliv — Sat, 04 Sep 2021 14:49:14 GMT

@Salimaarnold wrote:
On my Mobile Data network settings I have only the hotspot and not all the other setups:

@Salimaarnold

Remove and reinsert your SIM again, then reboot.

Also check this...When you are logged into your Self Serve, go to the Change Sim Card option and ensure the 4 digits listed there match the last 4 digits of your actual SIM card.

OH, and fyi, your phone battery is low - 'charge me' it is saying.

😂

Re: Services not working

softech — Sat, 04 Sep 2021 14:53:01 GMT

@Salimaarnold what is showing up on the Carrier profile?

Carrier Profile: Settings->General->About

Re: Services not working

Dunkman — Sat, 04 Sep 2021 14:54:31 GMT

@Salimaarnold

APN settings are important for data, not for other services like talk and data. Apple usually will update APN settings automatically. No need to manual adjustments of APN(except older iPhones ie. iPhone 4 and earlier).

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 14:55:19 GMT

Thank you!! I will do what you mentioned.. even charging my phone 😉

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 16:13:38 GMT

I did all the steps I was told, but nothing is changing.

On my network is says not available and on network provider Public mobile 46.0

My SIM card number on the self serve is the same than my actual sim card

Re: Services not working

Anonymous — Sat, 04 Sep 2021 16:22:03 GMT

@Salimaarnold

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Services not working

softech — Sat, 04 Sep 2021 16:24:24 GMT

what is it showing on the screen?? does it show Public Mobile and some bars for the status??

This is an iPhone you uses when you traveled and inserted the local SIM before?

try plug the phone to a computer and start iTunes to see if it comes down with any update or newer Carrier profile.

A quick way is to confirm with another phone but you said you don't have one. If you are close to an Apple store, maybe you can go there to seek help. They can put the SIM on another phone and confirm

You can also try a Factory Reset..its painful to re setup the phone after but it should work

Re: Services not working

Salimaarnold — Sat, 04 Sep 2021 16:37:30 GMT

It says Public Mobile with a few bars, but no connection is possible.

i have done all the resets, and still not working.

this is the same phone I used for the last 2 years and I have Public Mobile since 2016. I have been switching SIM card every time I travel from the UK to Canada and never had this problem before.

i will try one more reset and then will have a ticket with PM directly if not working