topic Re: changing plans in Get Support

changing plans

cassidbd — Thu, 06 Jan 2022 08:18:23 GMT

I want to change my plan but keep getting an error message. I need to speak to an agent but how???

Re: changing plans

Dunkman — Sun, 29 Aug 2021 01:24:16 GMT

The website is finicky. Try a different web browser, clear cache or incognito mode. Or even try a different device.

If that does not work, you will need to contact customer service agent.

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA. Type: Change plan not working. Follow the prompts to submit ticket.

Re: changing plans

cassidbd — Sun, 29 Aug 2021 01:25:40 GMT

Thanks.

Re: changing plans

dauno — Sun, 29 Aug 2021 01:29:05 GMT

This specific link should work https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

Re: changing plans

cassidbd — Sun, 29 Aug 2021 01:36:02 GMT

Sorry I still get the message "oops something is wrong!" I did manage to send in a ticket about this problem though. Thanks for trying.

Re: changing plans

softech — Sun, 29 Aug 2021 01:50:56 GMT

@cassidbd what have you done so far? you tried a different brower I guess. which one you use?

Also did you try Incognito Mode or InPrivate mode?

or even try it on another computer, try it on another phone browser.

Re: changing plans

Nezgar — Sun, 29 Aug 2021 01:56:00 GMT

@cassidbd

I was just testing this myself, and also had issues with the "Change Plan" page just now in both Firefox and Internet Explorer.

I was able to get it to work in Firefox by going into browsing history (Ctrl-Shift-H) right click on selfserve.publicmobile.ca in the list, and choose "Forget About This Site"

now, close firefox, reopen it and go back to selfserve.publicmobile.ca and login again.

Re: changing plans

JK8 — Sun, 29 Aug 2021 02:05:16 GMT

@cassidbd

Just tried now with Safari on an Ipad. No problems.

Re: changing plans

softech — Sun, 29 Aug 2021 02:39:05 GMT

Yes, mine loads well on Chrome as well.

So, look like it is a local computer issue. Changing to a different browser or on another computer should resolve the issue.

Re: changing plans

gpixel — Sun, 29 Aug 2021 03:46:42 GMT

@cassidbd

sometimes it is region dependant.

just wait and try again later tonight or tomorrow morning. weekends are usually the worst because of heavy traffic on the site. or unannounced maintenance on the website

on Chrome the regular tab didn't work. i tried incognito mode and it works. so either use incognito mode or clear your browser cache and history. I suggest the former so that you don't lose browsing history.