topic Re: Receiving calls/text messages in Get Support

Receiving calls/text messages

jlacland — Thu, 06 Jan 2022 08:18:19 GMT

Hi, I can't receive calls/SMS on an OPPO phone. I have done all the things suggested by Public and Oppo websites in order to fix this (e.g. restart phone, check blocking/forwarding etc.) but it's not working. I can make calls and send SMS so seems to be only a matter of receiving.

Re: Receiving calls/text messages

Triguy — Sat, 28 Aug 2021 21:25:43 GMT

Did you recently port your phone number over to PM ?

Re: Receiving calls/text messages

jlacland — Sat, 28 Aug 2021 21:28:09 GMT

I'm new to Canada, so got Public number when we first arrived. It has been working no problems up until the last week.

Re: Receiving calls/text messages

Triguy — Sat, 28 Aug 2021 21:44:16 GMT

If you have another phone try swapping the sim.

Also try a network reset.

If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Receiving calls/text messages

JK8 — Sat, 28 Aug 2021 21:44:19 GMT

@jlacland

Put your SIM card in another unlocked phone. If it works then it is not a SIM card/account problem but an issue with your OPPO phone. You might want to try a factory reset if it is.

Re: Receiving calls/text messages

jlacland — Sat, 28 Aug 2021 21:47:10 GMT

Thanks, seems to be a phone issue as SIM works when in another phone. WIll try reset, thanks!

Re: Receiving calls/text messages

Anonymous — Sat, 28 Aug 2021 21:47:36 GMT

@jlacland

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Receiving calls/text messages

darlicious — Sat, 28 Aug 2021 22:21:45 GMT

@jlacland

No that you put the SIM card in another phone put it back in yours and reboot. Can you recieve texts and calls now? This is a work around for a separate issue that has recently cropped up.